PetSmart

Excellent selection of quality products. The staff were super friendly, knowledgeable about nutrition, and helped me find the right food for my pet. Prices are fair and the store was spotlessly clean. Loved their supplement options too. A standout pet store. Highly recommended.

DO NOT TAKE YOUR DOG HERE (Heartland)I seriously would give 0 stars if there was an option. The people who work here are rude, unprofessional and lack the knowledge of Petsmart policies.I brought my 10 month puppy to this location for the first time I had no issues at any other Petsmart but for whatever reason this store makes up their own policies regarding what dogs they will groom and what dogs they won’t. Nowhere on their website does it say they don’t groom American Bully’s but this store seems to think it does and they won’t groom that breed and they give no reason as to why. This location clearly discriminates against certain dogs.I had booked my appointment in advance that if they had an issue with my dog they could have cancelled my appointment but instead they waited until I arrived to tell me they wouldn’t service my dog. The groomer was Matthew S and some girl with glasses, I also asked to speak to the manager Diana who kept mentioning that she’s new and doesn’t know all the policies which makes no sense on how she can be a manager and not know policies of their own store.When I asked the groomers why they wouldn’t do his service or why they didn’t cancel the appointment prior to me coming they said they didn’t know his breed which is incorrect because it’s in his profile when I book his appointments everywhere. They told me that if he didn’t look like that specific breed then they would do it but because he does and is an American bully they won’t help me. NOWHERE on the website does it say a specific breed isn’t welcome or can’t be groomed it only specifies “non traditional pets are not permitted”

I took my American bully to this location because I urgently needed to get his nails trimmed, although I was aware it may not be the ideal choice. Initially, the staff seemed welcoming and helpful over the phone but as soon as I arrived in person, I could sense that the young woman in the grooming department was judging my dog. I decided against getting the service done as her attitude made me feel uncomfortable about leaving my dog with her. Pet Smart should make more effort to recruit employees who are aware of the discrimination certain breeds face based on their appearance. Dealing with such prejudice in public is already challenging, and I don't think it's fair for paying customers like myself to have to endure it.

Took my dog there and left for a few hours while I ran some errands and visited family. Amanda was an amazing employee that truly made you feel listened to and respected, deserves a raise. Will definitely be bringing my dog here again when needed.

I have been going to this location for 6 years now to get my dog's hair and nails done. Never had any complaints or issues. It was always a pleasant experience and therefore we always came back. This was the case until our last appointment which was on April 24th. My morkie was being handled by a person named Jessica. She made this experience a nightmare for us, and for our dog. Our dog came back extremely stressed, and unhappy. We got several calls from this location by this person complaining about how our dog was giving her hard time and therefore she charged us extra fee for special handling. Beyond all this, she provided us the WORST customer service when picking up the dog. It's one thing to be understandable for my dog to be misbehaving (which he usually isn't), but providing the client such bad customer service is not acceptable. We pay for these pricy services for a peace of mind, for it to be worry free for us, and a relaxing experience for the dog. Both of those expectations from that day were not met. If you don't feel like doing your job, then don't take it upon yourself to ruin everyone else's day. We are very disappointed, and we will carefully consider our choice before coming back to this location.

I think I encountered the bitter old lady" referred to in the review a week ago. I went to this store a few minutes before 9am coming from the nearby medical laboratory. I didn't plan to shop this early thinking it was closed

PetSmart at 8500 McLaughlin is a huge store with many varied items. A fantastic place to purchase pet friendly items. Unfortunately this store is tucked away in the back of the plaza. I don't drive, I walk & it was difficult for me to find the store from Mavis/Matheson, I walked around a lot before I found it.

These products came from this store and the disrespect for customers (animals and humans) is shocking. You should hire companies that deliver decently. Have you ever heard of cardboard boxes? The product is broken. All of this is disrespectful in many ways. Archaic and bureaucratic customer service. Do better!