VCA Canada Don Mills Veterinary Practice

Dr.Shin is a good doctor - very patient and listens to the pet owners concerns and doesn’t push anything - discusses treatment plan ,possible risks and listens to owner feedback before recommending a treatment plan or alternatives; doesn’t force anything and revises the plan for progress after consultation with owner. I would recommend him to see your cat. he was very helpful in taking care of my cat during this final months. The staff were all great as well and compassionate.

Very disappointed with Don Mills Veterinary Hospital. Reception staff are rude and disrespectful, very unprofessional. Pleasant to you until after you pay. They DO NOT return voicemails, messages or answer your questions. I left several messages regarding an estimate I received for a very expensive procedure, they did not return my call. Attempted several times to make an appointment and even left a message indicating what I was looking for, requested a call back, no response. Repeated issues with insurance submissions, do not complete services requested such as nail trims when being brought in for other services. Aside from Dr. McCarthy and Dr. Courtney, I am very dissatisfied with my VCA experience. I would not recommend this veterinary hospital. I’m switching!!

Prior to VCA we were there when it was Donmills Vet Practice for over 30 yrs.The level of care is not present anymore. It is all about the money not the time and care for your pet. We have felt so let down by the awful phone manners and complete disregard for our pet. NOT recommended for any sense of compassion. Too bad it has come to this but at the sweet age of 12 yrs old we have to find a vet practice that cares. Our family and friends are also moving on.

I took my last dog to Don mills and the way the staff treated him and how well he was looked after his entire life ensured i will not go anywhere else. Our new puppy has now been going to Don Mills for 2 years and he enjoys walking through the door and seeing his friends at the front and i know all the staff there will treat him like their own.

Very lovely staff! They got back to me quickly after leaving a message, took time with me over the phone and answering all my questions. Cristal at the from desk was warm and welcoming when I arrived and very through with explaining the vca plan I chose. Even my experience with the vet dr.shin was great! He was so nice, and great with my cat. Sorry if I miss spelled your name folks!

Love the care and concern they have for my pets. 2018 review.*** JUNE 2020 - My how things have changed. I no longer recommend this veterinary clinic!!Very sad to say since new ownership took over there has been an incredibly disappointing decrease in the level of service, care and integrity that I had been accustomed to receiving.I started going to Don Mills Vet in 1987 to Dr Randy Marshall and never doubted the level of care my animals received.My status as a long-standing customer, having spent thousands of $$$, fostering 30+ dogs, and 100’s of shared clients in my pet care business means NOTHING to the new regime. Even a complaint to head office was ineffective in the decline of the business.I have received and documented 20+ reports and complaints from previously loyal and long standing customers- not happy and reporting unsatisfactory or negligent behaviour in the care of animals left in the clinic. Dogs left unattended for more than 12 hrs overnight, charging for excessive tests, missing key clues before rendering a diagnosis, poor customer service, and failure to disclose costs before giving treatment.30 + years down the drain. I no longer have confidence or trust in this organization and have taken my business elsewhere. Shame on you VCA Canada Don Mills Animal Clinic.

Lovely people and real pet caring professionals. We feel peace when having to take our dogs for revisions or health issues. They take time, clearly explain and follow-up on your pet’s case. They always make you feel welcome.

Highly recommend Dr Andrea Smith. She was thorough with my dog, kind, caring and took her time explaining my dog's condition. My primary vet clinic was completely booked today but my dog needed to see a vet immediately for care. My vet clinic recommended me calling VCA Scarsdale and the entire staff was very accommodating! Thank you Dr Smith, Zanks and Melissa!

I started bringing my senior dog, Bowser, to VCA Don Mills so he could continue to see Dr. Michelle Munger. While he wasn't a patient there for very long, I always felt comfortable when he was in their care.Dr. Munger is exceptional and I'd recommend her to any pet owner who's looking for veterinary care. The staff and technicians at the clinic are also caring and knowledgeable, so I was always confident that Bowser was receiving the best treatment possible.

I was looking for a vet in the area I moved into. At first I was a little apprehensive to go her simply because it's by the Shops of Don Mills but this is the best vet I've been to yet!When I had to take my little Jack Russel in because she was sick the vet took his time and showed me the overall cost and was very honest about what I needed vs. nice to have without breaking the bank.After our visit he called me not once but twice to check up on our little fur baby and made sure she was doing well.I'm very happy with the overall staff and welcoming service we've received.