Discounter's Pool and Spa Warehouse

I have a problem with my pool and this location is going above and beyond to try and help, excellent care and service.

Purchased an efficient pool heater (heat pump) and new pool vac from DPS. Andre the store manager was pretty awesome. Super responsive, great communication and went the extra mile for me which ended up in pretty significant savings! Much appreciated Andre!

I had the pleasure of working with Katrina Carmichael as my online sales specialist when I ordered a pool cover. Katarina was very knowledgeable and helpful ensuring my cover met my needs and fit my pool to perfection.The prices are reasonable and staff very friendly highly recommend call them and asking for Katrina you wont regret it.

Staff is friendly specially indian supervisor ...she had good knowledge about products

I recently purchased an inflatable Swan from Discounters Pool & Spa Warehouse, and I couldn’t be happier with my experience. The service provided by their staff was exceptional – they were incredibly helpful, knowledgeable, and friendly throughout my visit. They patiently answered all my questions, ensuring I made an informed decision.The store itself was a pleasure to navigate, thanks to its cleanliness and excellent organization. I easily found what I was looking for without any hassle. The variety of pool and spa products available was impressive, making it a one-stop-shop for all my needs.Overall, Discounters Pool & Spa Warehouse exceeded my expectations. Their top-notch service, along with a well-maintained store, made my shopping experience enjoyable and efficient. I’ll definitely return for future purchases and recommend this place to anyone in search of exceptional pool and spa supplies.

Staff at the Mississauga location on Dundas Street are incredibly rude and uninterested in helping clients. 5 people sitting behind the desk, store full of people. These employees are not inspired to work!Recently I purchased an incorrect chemical for my pool, not understanding or knowing about the no return policy on chemicals. Few days later, I returned to the store to try to return the unopened chemical.No-return policy on chemicals is only posted in one small spot behind the counter, and not marked on the receipt or in the chemicals area on the signage.I hadn’t open the chemicals and was just looking to return it. Because I had not seen the no return policy on chemicals posted I inquired as to where it was posted in the store, so that I could understand it better. I was very polite and calm.The response I got was incredibly rude and uncalled for.The Store Manager came over and in a loud condescending voice started reading the entire poster that was posted behind the counter, as if I was stupid.After, when I needed help finding a pool part, the one clerk, who I had originally asked for help, said to her colleague, in front of me, that she did not want to deal with me.Maybe the staff need a lesson in good customer service.There is no need to treat people this way. Despite the convenience and pricing, I shall be taking my business elsewhere.Update; I got a call from Sean. He does care about his customers and listened to my feedback. He also offered to refund my chemicals, even though he doesn’t have to. But, of course I appreciate it. I will return as a customer. Thanks Sean.

I needed an oddball part for my salt system that was unavailable from any other pool supply company and Discounter's was able to source it and deliver it to house. It arrived last night a couple weeks ahead of schedule and my salt system is back online.Carolyn P helped me out throughout this purchase and she was quick with communication and incredibly friendly and knowledgeable!A great company to work with on all fronts!

Will not stand behind products they sell. Had an issue with a new heater. They would not assist and said to try with manufacturer.

I purchased a safety cover for our pool.When i was ordering i paid half of the cover price as a deposit.They gave me a paper showingmeasuring, installation and winterizing prices.They said rest of the service i have to pay the installers.I wanted to do winterizing earlier. They told me i have to have a cover to do winterizing.Today they showed up for installation.First they said i have to get the chemicals for closing.I went to the store. I told them i ordered everything from here nobody told me this doesnt include chemicals.They called someone and said that the boss talk to him.He said they will get the chemicals and clean the leafs cause they will cause stain on the liner.They charged $770I came home after work and pool is full of leafs.Not a good experience.