Theodore & Pringle Optical in Loblaws

I highly recommend for anyone that needs glasses or repairs. My husband's glasses were mangled, we thought beyond repair. We didn't even buy them there but they went above and beyond and fixed them at no charge. Great staff. Thank you so much

Great experience! Hoss was very friendly and helpful, helped me find the perfect pair of glasses. Very happy with my 2 new glasses!

I give 1 star, but only because there isn't an option for no star. DO NOT GO HERE! Customer service is non existent. Optometrist has no people skills and should not be allowed to interact with humans!!

Great glasses. Outstanding service. Very happy with everything. Will definitely return here for my next pair of glasses.

Great customer service, very helpful and would highly recommend them. The manager Mr. Aghdasi went above and beyond to make certain I was satisfied with my choice.

After checking the closing times & their website, two of us went there around 4.30pm. We were hoping to buy our spectacles, if they have any that we like. But, we were shocked to find the rudest & laziest Salesman that we have ever seen in our lives. There was no any customer in that showroom & this big-headed guy was just sitting on a chair doing nothing. Yet, he yelled at us when we just asked if it is possible to see some frames to buy. He was uttering in the rudest way possible to say that he can’t show anything or do nothing unless we have booked appointments in advance, irrespective of ample availability at the time without any other customer to be served. To our amazement, not a single customer was noticed in that showroom for more than an hour, until we left Loblaws around 6.00 pm after buying our groceries. He just told us to come next day at 1.00pm if we want his service or buy spectacles, despite the fact there was nothing mentioned about advance appointments in the website. The closing time of that Optical was 7.00pm & we were wondering what was his job, just idling there like a showpiece doing nothing? Why Loblaws employed such a useless guy like that just to yell & idle without accommodating customers when possible? Is there any logic in insisting an advanced appointment, when ample time is available to idle?

My glasses where purchased at loblaws and are only 7 months old. I have a two year warranty and they refuse to honour the warranty after the sunglasses clip started rubbing on the frame and leaving a mark. Very bad service, the optician there was very rude, arrogant and had a seriously bad attitude. He would not honour the warranty,I filled a complaint with loblaws head office costumer complaint and I am still trying to get some kind of satisfaction after 4 weeks now.