Bass Pro Shops/Cabela’s Boating Center

What a cool place! This is a group of stores attached to the Vaughn Mall. They have EVERYTHING for outdoors people. There are really cool taxidermy displays of animals and a huge aquarium showing local fish--wicked!! Something for all ages to see. Lots of free parking.

Bass Pro should keep their hours up to date on maps. Arrived just after 9am as per the opening hours on maps, but they have a winter hours sign posted that they open at 10am, so wasted my time.

I've been a longtime customer of Bass Pro hence I naturally opted to buy brand new motor from them in which from day 1 engine has caused me issues with stalling and been left stranded more than once. I have no trouble servicing motor myself however since motor was brand new, I Naturally considered it an easy choice to drop in to Boat Cenre Tracker which are partnered next to them.I would never expect that new motor would have given me any issues happening from day 1. Generally speaking, I am not faulting any of the product but more so really surprised how quick and easy for tech to claim bad fuel and the poor social bedside manners of their tech can potentially throw on any customer for services rendered. (hence low review is because of poor handling of service and unprofessional staff) I proactively emailed Mercury directly about my incident and they explained possible issues including possible bad faulty fuel cap which is just as much plausible issue. Yet the events of stalling happened with their own fuel they setup the motor b4 pickup. Now to be fair, as anything is possible but the way which tech brushed off customers and make this as billable work is one thing but the worse that irks me is the way I was treated on site by both staff and tech. Tech left while I'm paying questionable billing hence I was not gonna pay for services without verifying motor would start properly. Also previously called indicating I would come pickup Saturday and wanted to see it running. Now I have to come back to deal with these impatient and unprofessional staff on site. Hence this is a consumer beware message to share as I can only say is make sure you to think twice in getting services from them as I consider matter highly questionable on services rendered. I grew up building ships and installing and servicing various marine hardware so I am well informed. I have seen other reports from others from research and often this place will not do well in handling customer issues if challenged in any way. I strongly recommend looking elsewhere for servicing is all I highly recommend. Consumer beware

TERRIBLE business with SHADY guys. They charged me for service on a motor I didn't agree to! They never told me what need to be fixed or how much it would cost! They just fixed it" and handed me the bill!!I went in today with a 3.5hp mercury I bought in the spring of 2016 from this store

Great selection of everything you need for your outdoor season. Boots were on sale too! Great deals!

FYI: Don't even bother with the Boating Service Centre to service your boat. They don't answer the phones or respond to your voicemail messages. If you haven't given up after many attempts at calling and still persist to visit them in person just to get a quote; be prepared to wait at the service counter while staff itch and complain about the work they have to do. They don't want your business, go somewhere else.

I placed an online order with Cabela's back in March. There was no contact from them whatsoever other then the original order email. I called there customer service twice only to be told its either on the truck or in the store, call the store which was Bass Pro Vaughan Mills. After calling twice to get through my info was taken and I was told I would get a call back the next day... Which I did saying my order was ready. Great... However when I picked it up no one answered the curb side pick up so I had to go in and wait in line to be told wrong spot. Went to the next spot... Nope wrong spot. Go back outside around to behind the loading dock....where my hour long wait began. Actually 1hr. They couldn't find my box. Everyone else got served I finally told them cancel it and I'll take a refund, as it was being refunded they found the box. I Was Given a gift card for waiting so long. The girls in the warehouse were trying there best but the system was the worst ever. I would never in a million years order on line again. Horrible experience.

I strongly suggest NEVER EVER doing business with the service dept. Had them install product on my boat that fell off and damaged my boat. Do Not under any circumstance trust Don Sheldrake his word means NOTHING!!!. Also don't fall for his tactic of having you proof read the email he composes on his monitor for resolution. You wont receive the email, then the BS will start in the days following you have nothing in writing". And his favorite saying after the fact is " I never said that" ZERO INTEGRITY !!! ZERO CLASS!!! TOTAL DISGRACE!!! We purchased a beautiful boat from their sales team but regret taking it there for service. Defective installation and we are left with approx. $2000 in damage with only LIP SERVICE from Don. Friendly staff at the parts counter. The organization has a large turn over of employees

Especially the shooting & archery people , not willing to talk enough to give you out enough information

Gun department never picks the phone. Saw first hand as well while I was in store. They deliberately don’t pickup even while opening hours.