Master Mechanic Richmond Hill

It was my first visit. I felt very comfortable leaving my vehicle for service. Arlene was amazing and Andrew and Peter were very very knowledgeable and professional. They have won me and my family and friend, at least 10 more customers for sure.

I had brought my older model Lexus IS300 for an urgent exhaust repair.Arlene and the team were able to accommodate taking me in for the repairs within the next day.The car was assessed and a repair quote given in spite of some parts being difficult to source.Repairs were made within the same day and I was able to pick up the car at end of the same day, purring like a kitten again!I would definitely recommend Master Mechanic for prompt service done right the first time.Friendly, courteous, quick service. Would definitely do business again!Thank you!

Peter had significant knowledge when it comes to Mercedes, he serviced my transmission and replaced my tumbler flap. This requires the complete removal of the intake manifold, big job. His work was professional, prices reasonable (half of what MB dealer quoted) and pointed out some items a previous mechanic had screwed up. Very happy and a much better shop since he and his wife took over. Thanks. Different owners after review was written, no experience with them

Arlene, Andrew, and the good folks at Master Mechanic have always taken good care of my family and me with our vehicles. Great service, excellent prices/value. They take the time to explain matters and look for best solutions with the customer being top of mind. I highly recommend them......thank you team!

Wanted to share that these guys were great. They were able to take a look at the car as soon as I pulled up and although they didn’t have the part I was able to find the issue (for warranty repair elsewhere).Knowledgeable and experienced to find the issue.

I've been to Master Mechanic Richmond Hill for a few years now because of multiple mechincal car issues. Very satisfied with the service and work every visit. Will return in the future.

Called in to inquire on the parts cost for front rotors and brake pads. Female who answwred the phone said she needed to physically see the car in order to provide a cost for the parts.I offered VIN, my name, phone #, make & model, size of brakes, everything needed to get a part quote.She refused to get a price for parts because she said that next I will want rates, and how long it takes, etc.It's was just a waste of time. She is programmed to say when thing and refused any reason.Whether the car is there, or not, the cost for the parts I'm inquiring on doesn't change. She said unless the car is physically there she can't get a price. When I asked her why (because it's foolish to think the car being there makes any difference to the specific parts costs) she couldn't answer why, she said it's doesn't pull up in her system and she can't can't call her suppliers without the car physically there... Seriously.. lol?She just doesn't pay attention or listen, I can't imagine how difficult it would be in person.Anyways, now you know.

I have to say, I am very pleased with the service I got at this location. I had brought my car (Audi Q7 2019) initially for tires a fewMonths back and because of the friendly service and great pricing, I felt confident to bring my car back recently to get my brakes done. All in all, was a quick and seamless process, I scheduled my appointment, dropped my car off and took a walk while my vehicle was being serviced. I will defiantly be back to future visits.

After noticing a leaking shock I called and asked if they had time to look at the issue. I was told to come right over by a very pleasant associate. I arrived in less than 10 min and within a few minutes they had diagnosed the issue order the parts and said it would be done within two hours. 90 min later I received a call the work was complete. Great service. Friendly people. Highly recommend.

Highly recommend this location! Arlene is so nice, efficient, and always makes sure you're satisfied with the service. I did breaks and tire replacement here and both services were quick and reasonably priced!