Toews Sewing

For the last 35 years I have bought 4 machines for myself at this amazing place. The staff are so knowledgeable, helpful, and friendly. I also dealt with them as a sewing teacher, and their service of our school machines was excellent. Now that I have retired, I bought myself an embroidery machine as a parting gift. They gave me a thank-you package of several useful tools.I am moving away and will miss their excellent service!

They are straight forward. You ask a question and they tell you straight out. They have 2 prices for repairs: $110 and 8 weeks away service or $120 4 weeks away being serviced.

Great service and all the Janome products and and parts I need

I am very happy with the service I have been receiving from Toews. They responds quickly to my questions and have been very helpful in getting me started.It is nice to be talking to real people that are willing to listen. Their prices are very reasonable too. I highly recommend them.

Bought my Janome sewing machine- which I love, but there was an issue with the tool box not fitting very well. They mailed me out a new one that fits just fine with no questions asked!! and added a package of sewing machine needles as a thank you! Great customer service!!!

I'm not sure why this business even exists. They were unable to fix our school's sewing machines, were not able to sell us the correct needles for the sergers, were unable to sell us the correct blades for the sergers, and do not return phone calls. We ultimately had to take our sewing machines elsewhere to get them repaired. It's actually surprising that they're even in business.

If you need your machine fixed in November or December, they will be busy! Excellent service, thorough detailing, great selection of parts for sale as well.

I needed a concealed zipper foot for my 25+ year old Janome sewing machine. They had one in stock and shipped it out right away. Excellent customer service and quick delivery. Will definitely contact them with any other needs.

I don’t know about in person or in store. But buying the item through their amazon shop was a nightmare. I rarely will buy 3rd party ship and sold. But for the most part I trust amazon if it’s shipped by them. Even if it’s 3rd party item.But returning was a nightmare. Due to issues with the first machine that arrived. I was seriously considering it was a mistake to buy two expensive machines from a seller I’ve never bought from and have them showing up back to back deliveries. So I made the decision to send one back. Unopened. In fact. It never even came in the house. The box sat outside. From the day it arrived to the day we finally managed to get it shipped back.You would think it should not be that hard. But. $2.06 ups paid pick up 8x each time excuses of truck is full sorry cannot take gets old and irritating super fast. Feb 26 the return started. March 4 is when we finally. Got them to take it back. About $18 in pick up fees (don’t forget it’s only $2 a pick up…. Yeah. For the same 1 item… ridiculous)Finally get ups to take it… now it wants to max out the 5-6 days ground. Find. It tracks back to amazon Monday 13th of March. Guess what day today is? 21st of March. Yep. And credit card was due March 18….. yep so now I’m hit $90 interest as who would pre pay $3500 only to get it refunded and sit as credit on their credit card? And no one expects it to take THIS LONG! Most of this issue if not all. Could have been avoided. If amazon just lets people pick courier. I did try several times to ask for CANADA post label.Anyways. They have now had it 1+ week at amazon warehouse. And yeah they just decided they will take their sweet time to refund. So. I’ve decided to make it my mission. To leave this review everywhere possible. During the time I am being told unreasonably to wait. For a refund that does not need to take this long! It’s a freaking box nearly the size of a dishwasher. Unopened. And the freaking ups barcode is on 5 sides of the box. That’s right. Top. And all 4 sides.I would warn everyone about buying these on Amazon unless they were absolutely sure they will keep it. Nightmare.

Had exactly the sewing needles I was looking for!