KOHLER Signature Store by EMCO Corporation

I was impressed by Sylvia who found the right size and style sink for me at a big discount as compared to the Kohler online advertised price. Furthermore, she arranged for my worker to pick it up the next day.I would recommend this store to anyone who wants a cooperative professional that is able to search the market for what you need for your kitchen remodeling, best product with best price.

Unfortunately you can't give a minus rating or a complete zero. I will definitely not be referring any kohler products after this experience. All I needed to do is change my toilet seat cover . But the kohler bowl that I had made it inaccessible to reach the screw below and I could not unscrew one of the bolts. I ended up buying over $100 worth of tools to dislodge this screw and it still wouldn't come out. After all the frustrations I called kohler customer service. They advised me to purchase one of their kits online and could not guarantee it would work. They could not provide me with a technician and informed me I would have to hire one at my own cost. And they could not find my toilet bowl model although it said kohler all over it and all the numbers I provided them. And the toilet seat I bought from emco could not be opened to confirm that it would work with my bowl. So I had to hire a plumber to come have a look. All that just to change a toilet seat which would have been easy with any other regular toilet bowl. I just wrote this review so that hopefully no one else buys a kohler toilet bowl and goes through the same frustrations I experienced. For the price point they sell this at stay away!!! It cost me $600 in the end to change a toilet seat!!! KOHLER your product is horrible and your customer service is even WORST!!

***BUYER BEWARE!!!*** I have never experienced such horrible business practices.The Good: Kohler products are good quality and decent price, and previous experience with the store had been good.The Bad: But this has changed recently with new staff and new policy.As part of my renovation project ( faucet / sink / kitchen ), my interior designer recommended a Kohler Shower Trim. The trim valve (the rough-in piece) is sold separately so the Kohler staff recommended one to me to go with the trim. But a mistake was made and the staff entered the wrong model in my order. By the time my plumber told me the two parts don't actually fit each other, I tried to return the incorrect product but their new policies stopped me. In particular, they:1) Do NOT accept returns that are open box (how can I find out the two pieces don't fit each other without opening the box?)2) Do NOT accept returns past 60 days from the date of the order (warning: it is NOT from the date from delivery of item)The new store manager (Nimrat Pahwa) was not willing to take responsibility for a mistake that they made and insisted it was the responsibility of the customer to check that the parts that I order are fitting.I relied on the expertise of a Kohler staff to select a fitting product for me, but in the end they are taking no responsibility for a mistake they clearly made. This had been a very frustrating and disappointing experience, especially from such a reputable name. I recommend staying away from this particular Kohler store and purchase from other Kohler retail stores that actually provide proper after-sales service.(Attached picture shows the condition of the unaccepted open box.)

A huge thank you to Star for her patience, help and problem solving. I came in looking for a replacement detergent bottle and though the store doesn't really supply parts, Star was able to find a spare bottle. I had to return the next day as the bottle didn't seem to fit my Kohler dispenser. Star spent the time to examine the issue and figured out that the previous bottle neck had snapped off into the dispenser and that the bottle provided was correct. Stellar service and I was dealt with professionally and provided many options for my problem.

HORRIBLE customer service. Don't even bother going there. Save your time.

We recently replaced our old, leaky, inefficient kitchen faucet with a beautiful chrome pull-down faucet from Kohler. We have Kohler fixtures in our bathrooms and love the quality and style. After looking at faucets in a few other stores and feeling frustrated with the selection we decided to visit the big beautiful Kohler store located on the corner of Broadway and Fir (free customer parking in the back). We were quickly and warmly greeted by Cory and were directed to the kitchen faucet area of the store.I loved how so many of the faucets were operational so you could try them out and feel the quality and the ease of operation. We fell in love with the Artifacts pull down faucet in the chrome finish. The pull down nozzle has three spray choices with full regular flow and shower flow alternatively available with the toggle switch. But there is another button which changes the shower flow to a full on power spray, perfect for cleaning up saucepans and soap residue.The faucet is heavy duty and when the plumber installed it he remarked on what a pleasure it was to install such a quality fixture. The cartridge is ceramic and should be trouble free for years. And the style.... Oh, I love my new faucet.The staff were very helpful. Cory provided lots of assistance in helping us choose the perfect faucet. There were so many to choose from and there were so many finishes available, but the way they are displayed makes it easy to visualize how they will look in your home.

We walked in and had our entire bathroom picked out in literally an hour! Stress relieving option compared to trying to individually source a bunch of random bathroom items. The designer helped us big time and later came to our townhouse to ensure we had all the right stuff. Excellent experience!

I popped in to have a look after an appointment nearby- we need a new toilet and eventually, need to refit our bathroom(s)When got there, someone I assume to be the Kohler brand manager (?) was tearing an absolute strip out of the female store manager (?), for having a “disgusting” planters/front entrance and so forth. While the entrance wasn’t perfect, his vulgar display was far worse. What an awful person, I can’t believe people are treated like that at a workplace…in public no less!Anyway went in and a sales associate helped me figure some things out, she was great …but good grief I don’t want to support that abuse. Seriously.

Although Kohler has good products the customer service for this Vancouver store is so bad . We started renovating our bathroom Jan 2022. It's now August and despite several emails and calls they do not update customers when the orders arrive. It takes 8 months to get orders completed really? You would need to be so ever patient with their service as they do not update customers and you will find yourself having to call them incessantly for follow up. I give them a -1 star for poor customer service

The website is beyond confusing and the pricing is misleading as every single piece is sold separately, even though displayed as one.After fighting with the website and trying to get an order together I ended up having to order at the store, the combinations you need with fixtures and valves is extremely confusing.Spent close to 4k on bathroom fixtures and received some of the most underwhelming customer service in a long time. The staff at the store seem to have absolute zero interest in helping you, nobody even approached me in the store.After finally placing the order I was then told my stuff would take 6 weeks to arrive. I had to call back every time, the person who took my order allegedly left the company and nobody took over my file, nobody called even though parts of my order where ready for pickup.I hope the quality will be at least decent as so far the experience has not been worth the premium Kohler is charging.I would not recommend the Kohler signature store to anyone