Tenaquip Limited

I had a customer rep. named Miracle Pope and she was wonderful. Usually, I deal with Calvin Lo who is also great and he was away at the time.

I have dealt with Tenaquip many times over the past 15 years. Always a great selection of products, easy to order, and competitive pricing. Will definitely continue using their services.Also, shout out to my most recent Inside Sales Rep - Scott Peirson. Thanks for the quick responses and continued excellent service!

Fraudulent shipping practices with Tenaquip. Make darn sure there is someone at your place of business or home when the courier calls to make the delivery or Tenaquip will charge you again for shipping. In my case, the courier did not even bother to drive to my place since there was no one answering the phone, so they hauled it back to Brampton. The courier sticks it to Tenaquip and Tenaquip WILL stick it to you in return. Shoddy business practices from an old Canadian company. Too bad because they've lost this customer. EDIT, Revised to 4 stars after Laura from sales contacted me and offered a full refund for the extra shipping fees. Very pleasant and resolved the issue to my satisfaction.

Pam was wonderful to speak with. Very accommodating and understood my request to get a quote as quickly as possible. Very helpful. Thanks Pam!

On April 4 2023, I placed an order for a rolling ladder. I then realized, I needed this ladder to fit through a doorway. I called and spoke to Miracle Pope and she was extremely helpful and friendly.She promptly cancelled my order so I can go back and re-order a more suitable size ladder.Thank you Miracle!Paul Whitehead

Excellent customer support. Item was received damaged. Replacement dispatched quickly. No issues. Pamela at Customer Support, Mississauga is efficient and professional.

I placed order today and realised that by error I ordered a wrong size of the gloves. I called the customer service and asked to do some changes to my order. I talked to Miracle Pope, she provided excellent service and helped me with all my problems.Thank you for such a good customer service!

Amazing customer service! I had to return my order and the team was receptive and helpful throughout the process. Pamela was amazing at answering all my questions and ensuring all the details were in order, minimizing the work I had to do to get the return done. Great job - you have gained a lifetime customer with me!

No staff willing to service through the front office. Despite ringing the bell at the desk, an employee was more intent on what was streaming on their phone and enjoying their drink. Hopefully the online experience will be better.

The people are so helpful and polite. They have a thorough knowledge of the products they sell. After many years in dealing with them we feel like family. They are so efficient.