Nelson Animal Hospital

We paid $118 plus tax just to get a quote. The vet looked at our dog for about 7 minutes, left for about 5 minutes and came back with a quote for what the work would cost. That quote cost us $118 plus tax, they didn't do any work on him, didn't even clip his nails. They may be polite and caring there (which is why I gave 2 stars instead of 1), but I work hard for my money and that is ridiculous. The quote received was also high and they are not flexible. Only go here if you don't care about money.

Our cat was experiencing medical issues and as we were attempting to spay her the first time, we found out she had an infection. She had gone in on 3 occasions in attempts to have her spayed but she had an infection which got progressively worse. The vet tried several options but nothing seemed to be working as spaying her immediately they would have to be more careful with an infection. Finally, we set up an appointment with the vet to spay her the following week no matter what because the infection was not going away due to hormones but then the same night, our cat experienced great discomfort and it could not wait a week. We sent an email at midnight in which the owner, Dr. Quinn actually replied to advising us to bring her in the following day. Our little Ava was taken care of and spaying her healed her infection instantly. The Staff was incredible and so accomodating. The Staff really care about their patients; both people and pets.Thank you Nelson Animal Hospital and each Staff member for your amazing work you do.

Had to bring my sick senior cat in because he was degrading rather quickly and had to make the hard decision to help him cross the rainbow bridge. The staff were extremely caring and supportive and gave me as much time as I needed with him before and after. Not only that, but a few weeks later received a loving card signed by everyone that sits beside his little paw print memento, very unexpected and heartwarming (I bawled when I saw it). Thank you!

My dog had anaesthesia for teeth and they did their best to make it cost effective with much care for the dog. It was definitely not a money grab situation. I trust them with diagnosis and being sensitive to what the costs are for people.

Extremely rude and unprofessional receptionist. I politely inquired about the cost of a recheck after my dog had been in for her initial appointment two days prior. The receptionist was not clear about the cost of a recheck fee. I told her my dog was doing better and would not require further tests and was wondering if they do an initial no charge recheck, which is common with many other vets if it’s for the same condition within a specific period of time after the initial appointment. Instead of discussing the clinic's protocol she decided to hang up on me. I would like to stress that I was extremely polite and calm with her during the brief phone call even though it was clear she did not have basic knowledge. Treating clients this way is not acceptable and reflects poorly on the business.For the initial appointment, the vet was very nice. She called after the appointment as she had made a minor error on the dispensing instructions of my dog’s medication, which I greatly appreciate. The prices are definitely higher than average. I was not told the cost of anything prior to being charged which is also bad business practice.

Yesterday was was heartbreaking as we has to have our cat put to sleep, Dr Gibson and her staff were amazing, caring and compassionate, they gave us as much time as we needed with hm before the procedure. I would have no hesitation in recommending this hospital to anyone.

The staff are great. Very friendly and helpful. Great with my dog too.

Extremely rude and unprofessional behavior. My dog was not well. Requested an urgent appointment. Gave me an appointment after 3 days! Too busy. Let the animal suffer otherwise or go to the emergency. I had to take my dog to another vet in the neighborhood who saw him on the same day. Surprised at the rating they have. They should get negative rating for the no caring, too busy and unprofessional attitude of their staff.

Great service; caring; loving and have been going here for almost 15 yrs-(that’s with our. First Westie) oùr little boy Theo couldn’t be in better hands; highly recommended