Orangetheory Fitness

Worst gym I have ever been a part of. They lie to you just to get you to sign up…they told me they are flexible if I call in and cancel same day. I did that ONCE and not only did they charge me but they charged me TWICE. I still have not received a refund. Now, I am trying to cancel with them and they assure me they will send me an email to e-sign. This is my 4th time calling over the past week and NOTHING. Honestly, extremely unprofessional liars and will take your money if you are not checking every transaction. DO NOT SIGN UP.

Current head coach Sam is the best of the best. She ensures that your form is good and pushes you out of your comfort zone to reach new heights, weights and times. Staff are friendly. Parking is validated for 1.5 hours underground. The intersection to get to the parking is a bit of a zoo tho.

I love that I can monitor my heart rate as I exercise. There is a good choice of different types of in person workouts (just cardio, cardio and weights, just weights) at various times of the day. Their virtual classes are also great.

highs: Workout and coaches are great. I found a model that really fit my needs.Lows: Looks like my experience is more common than I thought... While coaches and workout are great, as soon as you have to leave, your experience goes sideways...Too many barriers and people unavailable to cancel your subscription.

It has been about 1.5 years since I started ParkLawn Orange Theory. During this time the management changed several times. Some were better than others. A lot definitely depends on management overall and trainers. All trainer are very outgoing, professional and caring. The trainers were mostly the reason I just kept going. I really like and appreciate small changes being made: like letting the members to write down the license plate number for a parking instead of making them wait to be written down by a staff member. Finally, I believe cancellation policy should be more flexible. The staff member who picks up a phone should not be in charge of making a decision whether the reason of cancellation (consequently cancellation fee) are legit or not. I personally had to call few times to cancel my reservation due to sickness, regardless was still changed cancellation fee (when it was my courtesy to not not come to the class when feeling sick, protecting other members and making my spot available to others). Once I shared this feedback with the management and, hopefully, some changes have been made.

Joined with my spouse and we have been there for 3 months now. We love the space and people in there. It is located conveniently with parking. Orange theory fitness in itself is a good program and we love and look forward to go in. It is simple and nicely curated and rarely see a routine getting repeated which keeps it fresh and intriguing. We are seeing the results already and we just want to make this more of the habit.

I’ve been an active member at another OT studio and never had any problems. I recently moved and visited park lawn location for the first time.The studio itself is well equipped but the customer service staff is rude, unaccommodating and dismissive, especially a girl named Isabella (the one with black and blue-ish hair).I misplaced my heart monitor band (due to the move), and the only solution she offered was to buy a new one or rent one for every time I go to class.I told her it’s my last month, I’d been going consistently to my home location, and that I just wanted to finish my membership without letting my money go to waste.She responded that the whole OT brand is about using the heart monitors, that she doesn’t know what else to say and that maybe I should try other gyms in the area.I’ll definitely be trying other gyms in the area where the customer service team at least tries to accommodate their members

The negative reviews here surprise me. I’ve been going for a few months and love it. Coaches are incredible! Staff are kind and amazing.Yes, these are some specific rules around your membership… but I’ve found staff helpful and accommodating. Make sure you k is what you are signing up for and you’ll be ok! Also the app/tech is great!I love that this gym has people of all different abilities and can accommodate to meet your own needs and goals.It’s worth going for the free class and giving it a try.

Signed up for the 1-day trial as I’m looking to join a new gym in the new year. Travelled in insanely bad weather with lots of delays to make it to the first class and was turned away as I was there 15 minutes and not 30 minutes in advance to get setup. I understand the policy, however, I was met with staff that said “I was GOING TO call you to reschedule”. What a complete waste of time. Some consideration and empathy would have been appreciated. There are always accommodations/flexibility that staff can do with clients but there was none here!

Samantha is a phenomenal trainer. She motivates and is constantly looking to correct your form and push you to hit a new personal best. My body has noticeably changed in under 3 weeks and I have her to thank for all of that.