Solariums Zytco Ltée

The product is good, but sales team and costumer service is awful. We had water leakage during rain and ice melting, but they are not supporting.

I would give no stars if I can. Purchased a house with a 3 season zytco solarium. They’re charging a whopping 8k for blinds. 15k for glass replacement. Then they say they’re only available for 2022 servicing due to manpower shortage. Guess they prioritize new projects over repairs. I guess after selling to you, they leave you hanging.

An Excellent Product and Service from ZytcoIt is no surprise that the timeline for our,recently completed, solarium project was extended; the tender process started in the spring of 2021.The delays were entirely due to supply chain issues and an unfortunate incident of damaged goods totally outside the control of the Zytco team.During this drawn out period the communication from Zytco was very good as they kept us well informed on the progress of our order in spite of them having to push out dates on many occasions.From the start of the purchasing process with the sales representative through design,on-site discussions with the construction manager,inside sales coordination, assembly,final adjustments and sign-off the performance has been excellent.A test will come this winter,however, having witnessed the manufacturing process, the quality of the materials integrated into the entire structure and the attention to detail exhibited by the on-site construction team, I am confident that the solarium will outperform over an extended lifespan.

The Product is very good, the service sucks a bit !Old style business mentality, week communication, no respect for deadlines,I had to run after my sales rep to answer me and reply to my e-mails. Same thing for the project manager (responsible for installation). A bit frustrating to deal with them; however, the product is really good.

The product itself is good but buyers beware of the awful post-purchase service. The staff runs around as if they have no idea what's going on. Waited 3 months to have 3 blinds replaced, had to keep calling to get an appointment. This company has relatively no idea how to handle post-purchase warranty requests and how to handle customers.

Zytco installed my glass awning last year. They're back to install my glass veranda on October 24-2022. The installer's team worked very professionally. Five of them arrived at my home quite early morning and finished it at noon. I recommend this company to those looking for awning and solarium projects.

It’s been four years since I’ve reached out to Zytco since my ceiling blinds needed to be replaced. Finally early this year I was able to speak with someone who took my order with a 50% deposit for the stores to be installed late august early September. Since then and multiple follow ups. Nothing. I called two weeks ago and asked to speak to a manager. The person said she’s in charge and has spoken to the installer who will call me next week. Well that was two weeks ago. Nothing still. They even asked that I took down my previous review since they answered my query in the spring. Hopefully this will get their attention again. If I knew the kind of after service they offered, I would never have gone with them. So now I’ve paid 50% for blinds that I haven’t seen and have no idea when I will ever see them. So an hour after I wrote this I got a call that they would send someone. The installer was very nice and polite. He finished installing and cleaned the area. Thank you.

Despicable service! called for service in 2021 to redo caulking, was given a service appointment for May 2022. With delay the technician showed up in June 2022 and assured me the work will be done by August/ September 2022. I made a 50% downpayment. It is now November and nothing was done and I am told there is only 1 technician, busy on another site and caulking work ends by the end of the month or with low temperatures. UNACCEPTABLE SERVICE!

I had my all glass awning installed last year (2021), I am very satisfied with the product and installers were very professional. I recommend Zytco for any solarium or awning project.

We purchased a solarium from this company and years later when we had to replace a broken crank handle we called them to fix it. When they came it took about 4 minutes and they charged us $222. The crank handle is white and solarium is dark brown and it looks just awful.