Sport Chek

I don't normally review shopping experience but, for the exceptional experience I received from Ariel, I felt compiled to do so.I needed some swimming gear right away and I had the absolute pleasure of being assisted by Ariel in my recent quest for swimming gear. From the moment I entered the store, I was met with Ariel's friendly and welcoming demeanor. He took the time to understand my specific needs and budget, and showed me the items that fitted my needs. He was patient and presented me the various options to choose from, and the pros and cons with each. This enabled me to make an informed decision on what would work best for me, instead of feeling pressured into buying the most expensive items.

The Richmond Center Sportcheck became pretty sad when they downsized to the other end of the mall. There is still clothing and shoes but there is no sporting equipment or skate shop on location now. The selection has been reduced drastically since the move.

This is an Atmosphere based Sport Check, so it has a lot of outdoor equipment as well as the usual Sport Check offerings. The layout is huge with clothing in the center, shoes and athletic equipment on the outside walls. Staff are pretty knowledgeable about general sports and there were usual a few product experts around. The store also has a service center for bike, board, ski and equipment repair. Seasonally the service shop can get busy.Parking is accessible through the mall, they are near the Canada line and bus stops.

Helpful staff, Jessie was very patient and was there to provide a solution for a rather complicated situation. Manager Navid was friendly as well. Well informed employees, and an organized store.

I owe this SportChek a review. Please read below for the sake of your curiosity:2 weeks ago, I was in a tight schedule where I had to a buy gift for a birthday on the day of celebration itself. I know that sounds super irresponsible, but thankfully this branch of SportChek came to my rescue by giving me such an amazing customer service. The responsibility and helpfulness of the staff in this SportChek balanced out my lack of responsibility.What was supposed to be a panic buying day, became a smooth sailing successful day. Thanks for the help of Mr. Albert (Manager) and Ms. Sahar, who made the day smooth and made me experience such an amazing customer service.So why would I say such as the above?Thats because out of all the gift I can pick, I had to pick the item that lost its price tag!Not sure how that happened but I really wanted to get that particular item. So it became a bit complicated and almost didnt get the item, but luckily Mr. Albert and Ms. Sahar quickly found solutions while maintaining a friendly atmosphere.So yes very satisfied with the experience

Impatient and disrespectful staff who failed to find my pickup order three times. The fourth time she finally managed to do it but became rather impatient as she copied down all the information.Finally I was told to show my photo ID even I have the exact email for order confirmation and pick up info. However when I looked for an image of id on my phone she constantly clicked the table with her nails and finally lectured me to bring a physical id next time.I’m afraid machines could do a better job and there is better no next time.

I can not believe that they do not sell sport tape or hockey tape. Why do they call themselves Sport Check? The manager, I believe, without an uniform tell me to google it instead of refer to other Sport Check. What kind of sales is that? I needed at that moment. Why would I google it? Maybe they want me to buy from Amazon?

Amazing service. I was visiting last night (Jan 11th 2023), around 6:30pm - 7pm. I bought a hiking boots online and went to exchange for a bigger size. I was greeted immediately by the staff and one of them checked for my size. Unfortunately they didn't have my size but I stayed a bit to check the boots they had there. Another staff member came and he went above and beyond to help me chose. And when I didn't like any, he proposed that i return the boots I bought online and order a bigger size though the store. That was a prefect solution for me. The transaction at the cashier went smooth and quick. I was really impressed with the service.

Poor customer service. The young lady with brown curly hair at the checkout desk yawn in front of me and had attitudes. Didn’t seem to care at all when I asked her questions. If the store wants to find out who this staff was, I visited the store at 1:35 pm today which is Nov 10th.

Second to none, the staff at both Marine drive and Richmond Sport check were very informative, had great service and just incredible prices. We outfitted our whole family with full ski gear at a great price and top quality product as well all teh sizes we needed. Bravo!