Experience Nissan

Go elsewhere! One-star is being generous.We were very disappointed following our recent visit to the Experience Nissan service department. After telling the Service Advisor that the ambient temperature sensor had already been replaced ( which was $100 part), we were still charged an hour of shop time to diagnose that the ambient temperature sensor is not the cause of our a/c issue. We were then charged another 0.8 hrs of shop time to tell us that the A/C issue was electrical and not covered by our “Simply the Worst” Nationwide warranty package. To make matters worse, we popped the hood after picking up the car, and the service tech had poked holes in the wiring to test for resistance, bu did not tape up the holes ( leaving them open to potential weather/corrosion). We were missing clips from where the grill clips onto the car, the ambient temperature sensor was left dangling and pieces of foam were not put back into place. Find a local mechanic you can trust, I feel Experience Nissan’s team failed to demonstrate any care or integrity….and, double-dipped on the diagnostic charges to boot. WOW ! $282 to state the most vague reason for the a/c blowing warm air. Ridiculous! We will never, ever recommend this dealership to anybody. Steer clear, folks!

My wife was looking for a new Rogue. She reached out and contacted Shelby at Orillia Nissan and they spent time going back and forth and scheduled a test drive. They talked rough pricing and what her lease buy back would be. When my wife and I got there Shelby stated that due to the current microchip shortage there’d be absolutely no negotiating. So we decided to leave. On the way out we called Barrie Nissan and Beth told us she’d be more than happy to negotiate and help her find the Rogue she wanted. And Beth delivered. So I’ll be leaving my 1 star because I can’t leave 0 here and I’ll be leaving my 5 star with Beth at Barrie Nissan. I highly recommend not going here and just going to Barrie where they’ll treat you far better.

Jim & Shelby were a pleasure to work with! They helped make the process worry free and straight forward. I would recommend looking to Experience Nissan for your car needs to anyone!

We did not have a good experience with their service department. We were charged nearly $500 to diagnose an engine harness issue. The service advisor did not clearly identify that they were going past the 2 hr initial limit for diagnosis. The van was towed in and all communication was done over the phone. She also did not at any point let me know what the shop rate was going to be, hence my surprise when I got the bill. All in all just a lack of transparency.In response to their response, which was dissapointing. The service advisor was not clear. You may have been next to her but I was on the phone with her. She said they needed more time but she did not explain that they had surpassed the 2 hrs origionally authorized and that there were going to be additional charges. As such I would not recommend this dealership for service.

Had transmission problems on the highway as I was driving past Orillia, brought it to Experience Nissan, and even though I ordered some of the parts myself rather than through them, they were very courteous and professional. Two of the parts were out of stock across North America for two months, and Cuyler kept in touch with me and advised me when they finally came in. Cost of repair was reasonable. But considering I was just a 'walk-in' customer, Cuyler and the team were terrific to deal with. I would highly recommend Experience Nissan, they are honest and do what they say they will do.

My better half and I stopped in today to check out the Nissan Rogue.We met Jim, our salesperson who came outside (-8C) to greet us. He explained in great detail the difference between all the trim levels and allowed us to test drive both different engine options.We had our trade appraised (very fairly), and came out with a new Nissan Rogue.Our salesman, Jim, was very professional, but also laid back and did not pressure us at any time. Brent the General Manager was very personable, and Shelby the finance manager was also very nice too.We had a great experience at Experience Nissan today. Job well done folks!

I just picked up my new Nissan Qashqai and have to thank Jim Wenger for helping me with my prurchase, he made it very easy and was very thorough with showing me all the fantastic features when I picked it up! Shelby in finance made that part easy as well! A really great team at Experience Nissan! Thank you!

RUN THE OTHER WAY!!!!!!!!!!If I could give zero stars and still post a review I would. However, I HAVE to select one star in order to tall about how horrible my experience has been with Experience Nissan. I got my car from them because the sales rep at the time was AMAZING (she has since moved on, not shocking). So I thought, since I got my car there and had credits from referring people, I would take it back there for warranty work. Needless to say it has been the WORST experience of my life. Their communication is horrendous. They make demands and are down right rude. The work that is needed should 100% be covered under warranty and they have advised NISSAN CANADA that it is lack of maintenance therefor it shouldn't be covered. I have never missed an oil change and have been able to prove consistent maintenance, EVEN DURING COVID WHILE GOING THROUGH CHEMO. But somehow, it is still lack of maintenance according to Krista. I have spoken with several mechanics and even had a private oil sample done. Still, Krista quotes me $14k or a new motor. She cannot tell me WHY I would need a whole new motor, but that is what my quote is. I've asked around and this dealership is rumored to be severely lacking in sales and trying to make ends meet through service. Needless to say I wanted my car out of there. I made arrangements to get it towed only to be told by Krista that they have had ZERO contact from me, no one was in to put my key in the car and I suddenly owed money to them for diagnostic work that I never authorized so I can't have my car. I am so thoroughly disgusted with this place and cannot wait to get my car out of there and be done with them. I'm sure that if they decide to reply they will place the blame on me to make this review look false, but I have everything documented and saved. Which, if you have to deal with them, I highly recommend doing as well!

My experience at Experience Nissan was a team, or more like a family, working hard to make our truck buying experience easy, convenient, and fun.We had leased a Frontier Pro 4X king cab from here but discovered it was too small for our needs, and the ride was too harsh for us. They took it all in stride, smiled, rolled up their sleeves, and went to work, getting us into a different truck.As a payment buyer, my only concern was monthly payments fitting our budget. In the two months since we leased the Pro 4X, they had added a really nice Midnight Addition, crew cab to their inventory. This truck was the right size, and the ride quality was perfect for us. They worked hard to get the deal done, and we couldn't be happier with our new truck.I've bought a lot of vehicles over the years, and this has by far been my best experience.