Capreol Nurse Practitioner-Led Clinic

If I could give a rating to one particular practitioner I would have , unfortunately I have been unable to find a way to do so ... My assigned nurse practitioner is by far one of the kindest and wonderful human beings. I have been so blessed to have her as my health car provider, and this review is absolutely NO reflection of her services and care . I would highly recommend her to anyone one , same goes for the wonderful nurses and administration staff .This review is based on the the nurse practitioner who I saw once for my IUD insertion. I had never met this woman before as she is not my assigned care provider, the only reason I was being treated by her for my IUD insertion was that my nurse practitioner was not trained on the procedure at the time .The entire experience has gone from unpleasant to my absolute worst nightmare. Her bedside manner and general demeanor were aweful . It is an uncomfortable enough situation to be in without having your practitioner be cold and bordering on rude. When asking questions about post insertion care I was met with an attitude that suggested I was irritating her. After insertion I felt confused and in a lot of pain . A few weeks later I went for an internal ultrasound and did not hear back for a follow up. Assuming no news was good news I continued with my regular day to day life. However I began to experience bleeding in situations I shouldn't be and decided to speak to my nurse practitioner about it and she sent me for another internal ultrasound. Which revealed did the IUD was misplaced, I then went in for a follow-up with my nurse practitioner at which time she attempted to remove the IUD to replace it with a new one. She was unable to do so saying that she could not see my strings. She then referred me to a gynecologist who would have the correct tools to do so. This morning I had my appointment with my new gynecologist and to my horror I have found out that I now need surgery I can't help but wonder if perhaps the nurse practitioner that had inserted my IUD in the first place would have been more thorough with her care maybe I would not be going through this right now and having to undergo surgery, I am very disappointed with my care distraught and quite frankly terrified and put off by this entire situation.

I am so pleased with this office, and the hard workers that make it run so smoothly. They are so compassionate and very easy to make an appointment. I 100 percent recommend to anyone looking for healthcare.

Cannot say anything negative super friendly efficient smart caring people

Don't count on them to be there when you need them, Primum Non Nocere, (first do no harm) remember this folks who work there? it should be part of the oath you took when getting into medicine, that includes not turning sick and suffering people away. Been a patient for 5 years, I am an asthmatic who is inflamed due to a chest cold, which means in short I can't breathe properly. I showed up this morning in repiratory difficulty and was turned away because I didn't have an appointment. Apparently they won't do walk ins for patients and expect us to drive 40 km to the closest clinic in Sudbury...

I have always been able to get an appointment when needed and they take the time to explain my situation. I'm very pleased with the care I'm given.

I got stuck waiting for the train and I even called to say where I was. They didn't accept me and I needed to reschedule. It is already not easy with 2 kids, I wasn't impressed.

They’re quite good! Never waiting around for long. They always try their best to help. 5/5.

I go monthly for a b12 shot and they’re always quick and kind.