Résidences funéraires Collins Clarke MacGillivray White Funeral Homes

There is no day in life more difficult than arranging the funeral arrangements for one's deceased mother. This renowned institution and valued Family Counselor Konodo Thepsenavong provided the utmost in care, compassion, knowledge and professionalism through this process. We knew right away we had made the right decision in trusting them with our beloved mothers remains. Thanks so much.

Konodo was fantastic! He made it so easy during this difficult time to make arrangements for mom. We were on a tight timeline as we had visiting family from overseas we wanted at the service. And Konodo made it happen! Thank you. He also accommodated all our last minute changes to the service.Highly recommend.

We unfortunately would not recommend this funeral home. From the time we entered, we were turned off by the dated decor, with large guilded mirrors, carpeting, and old (not antique) furniture. The place felt old.Then our funeral director made us wait 45 minutes at the front door, during which time he slowly walked by three times without addressing us. There was no appearance of hurrying or being concerned about the delay, even though a verbal apology was later given. We could have gotten past this if he had been helpful and provided proper guidance during our meeting, but that was unfortunately not the case.After that meeting, we ended up only using this funeral home for the administrative paperwork and cremation that had been pre-arranged, and we went elsewhere (to Voluntas Commemoration), where we received service that was absolutely excellent.

We used this funeral home for our latest family funeral. While there was an initial problem of room overbooking, our funeral director, Konodo, was able to find a creative solution that turned out beautifully. Konodo was kind and caring. He was able to help us further when a government paperwork error was made. We were very satisfied with our experience at Collins Clarke.

For handling the passing of my mother, the staff were top notch, both in terms of professionality and sincerity! Everything was clear from the start and all went as planned. My only issue is that the building itself is in need up some updating/upgrading (this is not the immediate staff's fault, they truly were wonderful). To the upper management, please perform some updates!

I wish to congratulate you and your team for an outstanding job in the preparation and execution of my sister Margaret's funeral,from the first meeting we had with you Konodo we knew we were in good hands.you truly are a compassionate and professional person.From the pall bearers leaving the salon to the church and onto the cemetery the care and dignity were awesome, especially given the weather conditions at the time.The caterer which you recommended was absolutely fantastic. The food was excellent as well as the service. Those attending were very impressed as was I.On behalf of my family and I we again thank Collins Clarke and you very much for making the funereal of our sister proceed with compassion and dignity.

They took care of everything and made the process so easy in time of need. We worked with Konodo at Pointe Claire who was both very caring and professional. Was easy to deal with throughout. Thank you to the whole staff that made our service reception that left a great memory of my mother.

Konodo was extremely helpful in expediting procuring my brothers cremation certificate from the crematorium. This helped relieve a lot of stress.I have delt with this facility when my parents passed and they are very professional and very helpful.

We ordered flowers through Teleflora (via the funeral home's website) for our Uncle's funeral that we were unable to attend. Very disappointingly, the flowers were never sent and a bit of a nightmare ensued with Teleflora. That said, the lovely funeral director at CCGW, Konodo went above and beyond to help us get our money back. He worked tirelessly to contact the uncontactable and get this sorted for us, as soon as possible. Neither party should have encountered all this incompetency and stress (my advice is to use an alternate florist), but Konodo could not have been more helpful and accommodating. I wouldn't hesitate to recommend this funeral home, if you want top notch service in your time of need. Thanks Konondo!

Our experience at Collins Clarke was very positive. Despite this sad time, all the staff made our celebration of life go smoothly without any issues. Thank you so much for taking care of us.