Development and Building Services Centre

The City of Vancouver Building Services staff compete with one another to offer the worst service. And their management rewards them for worst employee of the day". It is a coveted award by City staff."

Absolutely terrible response time and processing time. As a local small business they should understand that their delays cost us thousands in interest payments and holding costs. The project coordinator assigned to my file has proven to be incompetent and clearly doesn’t understand the building process. She was on vacation for multiple weeks and her out of offfice contact would also take no responsibility to continue processing the file. Their delays have cost me over $25,000 and counting, emails go unanswered and don’t even think about calling in - you won’t get anyone who knows what they’re talking about or just forward you to a voicemail. City of Vancouver, as taxpers we expect better service standards and professionalism at your offices.

If I ran my company with customer service like this, I would be living on the street!

The two ladies doing licensing today are just chatting - both with no customers in front of them and a long line of people. Little inconsiderate of everyone’s time and not the best work ethic.

Not sure if they have cut hour, I went there at 315pm today to get home base business permit. The employee in front asked me to come back on Monday... I already there... What a waste of time!

kafkaesque bureaucracy, getting simple blueprints for a condo floorplan turns into a nightmare situation. Office offers no guidance on what they need/or is missing on forms leading to an endless cycle of cat and mouse guessing with days in between each response time... No wonder we have a housing problem in this city.

Went there for a business license , got a business plan review instead. It is really frustrating when they tell you that your business won't work. And at the end you wait for 5 hours bouncing you around offices.

Waste many days waiting in line just to ask questions. Building and development enquiries, necessary because of the massive amount of paperwork and plans required just to do a minor renovation, can take upwards of 6 hours just to get your answer. CoV is in serious need of an overhaul.

These guys don't care about the City of Vancouver.Nothing more than con men disguised as government/city agents with the sole purpose being - how can we steal the most amount of money from Vancouverites.

The Staff are helpfull. What I don't like is waiting in line.Why are the wait times so horrible!? I dislike having to wait here all morning in the rain and there is 20 ppl Infront of me. How am I sapose to get my permit?