Jaguar Kelowna

This is my last resort. Absolutely no contact from anyone at Jaguar Kelowna. This was the email I sent 4 weeks ago with no reply.Good morning Tanner,My wife (Willow) and I (Taylor),from Kamloops, just recently had to get warranty work done on the seat of our F Pace. Willow brought it down June 10 to be looked at. It was assessed and a part had to be ordered and a new appointment be made. We brought the vehicle back down for an 11am appointment on June 18. We were phoned late afternoon with the news that it was in pieces and would not be completed by days end. Your service people were apologetic and offered either to put it back together and another appointment to complete be scheduled the next day or leave it with you and take the loaner back to Kamloops and come back down the following day to pick it up. Obviously, a little put out with another day of travel and fuel costs, but accepted it as - it is was it is (the negatives of purchasing out of town - understandable).Before leaving town we figured we should stop and grab our little items left in the vehicle. This is when we realized we had been lied too! The vehicle never moved from its spot. Nothing had been done! The seat was not taken apart. And icing on the cake a service person came out to move it into garage and did not even cover the seat. Acceptance of a situation dramatically changes when what your told is not the truth. Now our trust, time and costs become much more inexcusable. I relayed this issue to Bryan at 10am yesterday, who then had John contact me at 10:45am. After discussing with John the issue at hand, he had said he could see the vehicle and it was complete and getting washed (should have been completed easily the day before within the 6 hours of sitting there). John also said he would phone me later in the day. No phone call. I ended up just phoning service and arranging pick up of our vehicle.I was hoping yesterday I’d be satisfied with the outcome, but as you can read I’ve now had to go one step further to you with this email.Hoping, that we can continue to build a relationship with your dealership in the future.My # is 250...... (Taylor) if you would like to discuss this .Thanks for taking the time to read our disapprovalTaylorObviously not read or just doesn’t Care about loyalty to us as a customer. Glad I don’t run my business in the same manner.

Sad, Sad, Sad. Tried to deal with Kr.... in the (lack of) service department to get an estimate on a transmission oil and filter change for our Jaguar XKR. This was our first attempt to deal with Jaguar Kelowna. Quite a few phone calls made by me with promised replies not forthcoming over the last month. Was promised a reply by email. . . nothing! We won't be dealing with Jaguar Kelowna now. Too bad, Kelowna would have been much more convenient for us due to medical reasons. We love our car. . . disappointed in the service from Jaguar Kelowna! Shame!

Kelowna Jaguar, in my opion, is by far the best place in town buy a vehicle. Hottest cars, honest accommodating staff, and very comfortable atmosphere. All around I give it 100%!And my favourite, Mr Cross. The guy with the perfect hair!

Really enjoyed my experience with James and Ken from Jaguar Kelowna. These guys were super easy to deal with, we did everything over email and phone right up until the point where I had to come in and do the paperwork and actually pick up the vehicle. I love how chill they both are, and both their senses of humor. It made the transaction enjoyable even though we might have upset a couple of the stuffy look-e-loos when we fired up the SVR. Thanks guys and thanks Jaguar Kelowna you have a new spokes person and friend :) Oh and I like the vehicle too LOL!

I recently was in for servicing - the shop had a few items to attend to so the car was to be in all day. I received a call from out of town company that they would be in town that same afternoon. I called the shop and the staff was so accommodating, I was able to get my car back early afternoon with all repairs complete, and car detailed. Thank you so much for the flexibility, next time you can hold my vehicle whilst you attend to someone else's early request!

My husband, Stan, recently sent me to Jaguar to service my F pace and I had a fantastic experience. We both have jaguars and servicing has not always been such a good experience. From the time I got there I was treated exceptionally well. Everything was on time and I felt respected as a customer from the moment I arrived and as a woman I appreciated this. I want to thank the service team at the Kelowna location for making everything so smooth and enjoyable.Helena Somerville

Do Not buy a Jaguar F-Pace or any car from this dealer. I am not the kind of person to write bad reviews, in fact this is the first time I have written a bad review for any business. I bought my brand new F-Pace 4 months ago and since then I have been living a nightmare. Day 1 I brought it home alarm would not stop going off had to leave my brand new car unlocked over night, called dealer and it was a faulty hood latch needed to be replaced. Issues since then, Extremely loud noise coming from front drivers side then making sharp turns, Navigation screen stops working on occasions, Bluetooth almost never connects, rear camera stops working and needs to be replaced. Hood is miss-aligned, took it to a body shop they quoted me $300 or less to fix issue took it to Jaguar they refused to fix it as it is within their allowed tolerance. Most troubling issue to date is car refuses to start on more then a few occasions. I have been in to Service more then 5 times since I have owned the Vehicle which is only 4 months old and to date only has 4000km. Although the Service department has been great and for most part have Tried to correct these issues, most of these issues have not been resolved. I have Asked Jaguar to buy the vehicle back and put me in another Vehicle they have refused to help me out in any way. It is Unacceptable to spend a small fortune on a vehicle and have so many issues and a dealer that is unwilling to help.

I've never looked forward to changing vehicles but after dealing with James and Ken my attitude has changed. My trade/purchase experience was top notch. James tailored the various settings to suit my preferences after our initial visit. He really was listening. And Ken's documents were error free and ready to go. I will definitely be a returning customer. Don't hesitate to shop at Jaguar Kelowna!

Kathryn in the service department went so far above and beyond to get all of the information / assistance needs handled for myself and a friend !Definitely see Kathryn for all of your service needs !!