Koodo Shop

Heads up! This store will NOT accept cash for purchases. What kind of store doesn't accept cash? Will not be back.

Good quick and friendly service, koodo is way better than Telus, which wanted me to pay an additional 200$ to switch phones even if i buy the new phone outright. (At the time I was 17) Koodo didn't give me any problem like that, and I haven't had a single problem with my bill or service for the last 5 years.

Relocating to Red Deer by end of July.Amber Whitney& their team spent over three days ensuring inititiation of Telus services.Came across roadblocks so we all learned about process.Appreciative of their determination, ongoing updates with a positive outcome.Monetarily found a fantastic rate for two years while assisting with updating existing Koodo services.Fantastic customer service.Much appreciated. Carmell

We bought a new phone through there website paid full price up front ,over 630dollars.We needed a receipt for the full amount and all they would give us is a service agreement which only has the price of the phone without the tax, 599 which we paid.Spent a hour and half on the phone trying to get a receipt emailed to us with the full amount,and the second operater just disconnected us???We got ripped off 40 dollars from Koodo.They use to have good customer service,but now they are into stealing money from clientsStay away from this company they are thieves.

The rep at the counter was very courteous and helpful when I signed up for a new account on the last day of their promo offer. Apparently Bell doesn't care about keeping customers anymore and wouldn't match the subsidiary company offers, so time to switch.

Great staff they help me alot

Nice people. Miss my favorite people that left for one reason or another... It sucks if u want to check out phones as of right now they are not available any where to view.

Horrible customer service, way to quick to overcharge and slam your cr rating -.just avoid them, absolute garbage company to deal with. Also dont even get me.started on their warranty""

Well done dax

I cancelled my wireless home phone line with them in May 2018 here at this mall location and asked if they would also return the modem, which they said no since it has been longer than 30 days, so thats fine and it has been a few months since and no bills coming to my email or text on my smartphone...(I also switched my mobile phone service in May 2018 to Fido since they hade a cheaper plan with an extra GB a month promotion going on.)The NOT fine part? I just not notice from Koodo that I owe $178 dollars or they will come after my credit rating... so they obviously didn't cancel my home phone line like I asked at this mall location, many months ago...I highly recommend avoiding Koodo for their home phone line, and warn you to be cautious if you do use their services and are going to cancel any of them... make extra-sure they are actually cancelled I guess.