X-Tile Canada

A dishonest merchant .I spent more than an hour on a Saturday when they prepared an order. The sales representative, Leticia, was not able to quote the delivery until Monday and suggested to pay the total then.She didn't call on Monday. When I called, she told me that her boss increased the price and thus they would not honor the conditions of their Saturday invoice #104599 (she still didn't know the delivery price).Thus, they reneged on a contract they voluntarily entered just a day ago. Their dishonest behavior had a real cost for me - I spent significant time choosing the merchandise and preparing the contract, and if I knew that X-tile wouldn't be able to stick to terms of the simplest of transactions, I would look for the solutions elsewhere.The invoice for new tiles stipulated that the tiles are sold AS-IS. When I asked to remove this, Leticia told me that that was their standard practice because ...the clients break the tiles when they arrive and then return them".Whatever merchandise you may like there

A++ customer service.Unique productsCompetitive pricing of their products.Awesome showroom.X-Tile was the only store that had the unique marble tiles I was looking for. The staff picked up my tiles and brought it to the store for pickup within less than 24 hours, truly a place that understands your needs and personally cares about the customers. Make this your first stop and I'm sure you won't need to go anywhere else. Thank you Leticia, the tiles in the bathrooms are looking awesome!!

After hitting probably ALL the major tile shops and then some, we drove by X-Tile and decided to stop in for a look. What a pleasant surprise. They have a lot unique collections of tiles that we couldn't find anywhere else. If you like more European style, post modern / mid century design, patterned tiles, etc. This place is really worth a visit. We ending up scraping all the choices we made elsewhere and bought our tiles here instead. The price is pretty competitive. Leticia the sales lady there was very helpful. She gave us space to browse, ponder, and compared different tiles (and we took a lot of time there laying out the various choices along with our cabinet / countertop samples). We didn't feel pressured at all and yet she was immediately there when we had questions. The manager there Sheila was also very helpful. She ended up saving us money. I was going to order more than I needed. But based on her advise, I ended up saving about 15% since I overestimated what I needed. X-Tile would be my first stop for my next project. Oh, the warehouse guy in the North York location (Signet Dr) was very courteous, careful and helpful. He helped me load everything in my car, secured everything very nicely, and was super polite and courteous. All and all a 5 start experience!

Will not shop here again. First the tile on display was not even close to the tiles we had to pick up in their Mississauga warehouse. They said oh

I had an excellent experience with the store. The staff (especially Edward and Lucy) were very helpful, patient and accommodating. I checked out a few other tile places and decided to commit to these guys - they had better prices and service.

Fake %80 off . Don't waste your time >> They increased prices to the roof then after the %80 you get market prices >>> If you don't believe visit any location and see with your eyes

Worst tile company in the city. Staff don't speak English or know how to spell. Needed 1 extra box of tiles that they only had 4 left off and was going on clearance. Opposed to discounting it, they jacked the price by over 10%. As a contractor will never ever send any of my clients there. Go to M2 tile across the street. Nicer tiles, better staff.

Over the past few years, I have have done several amazing kitchen and bathroom projects with the wonderful and bespoke tiles from X-Tile - Dufflaw. The selection is amazing (they have some really cool and interesting tiles) and the customer service from Lucy and Leticia is professional and exemplary -- they really know their products and have been a pleasure to work with! - THANK YOU!

I had an excellent experience with this Store. There was a plenty of options for what I was looking for. Lucy helped to find everything. She is amazing! I definitely recommend X-Tile at Dufflaw rd.

Beautiful large open concept showroom. No pressure sales staff, that were very helpful and accommodating. Lots of options but not to many where you feel overwhelmed. Great pricing and good network of other stores to pull stock from to get most quantities of any product the same day.