Theodore & Pringle Optical in Real Canadian Superstore

Had 200 hala marshmallows, total life savers!!

Best opticians you can visit, repeat customer, taking my daughter in soon to get her some sunglasses!Appreciate the time they take for me each time I visit.

Went to the store today to buy glasses but the lady at the store was the worst I've ever seen anyone in Customer Service Roles. She was extremely rude and just tried to get rid of us somehow. Whoever tried to come check glasses in the store, she simply asked them to get appointment even to check out the glasses. She is probably tired of her job and is least interested to attend any clients. I was extremely polite and didn't even touch any of the glasses there due to Covid protocols and to be a bit easy on her but I was probably wrong to be en easy client. Ended up heading to the optics at Superstore, Westwinds and got a great customer service from the lady (Christine) there.P.S. We bought glasses & Frames worth $600 and would get 2 more next week.I hope and expect that the management at Superstore Optics 20 Ave N.E. takes a strict action against such irritable, irresponsible and rude behaviour from this lady. Not going here ever.

Happy repeat customer.. the optician Leha Do is such a professional, friendly person and makes the whole experience fun.. highly recommend

The team here is amazing, they have so much patience and help to maximize your benefits with their sales. Great warranties! Our family doesn't go anywhere else for glasses

Bought prescription glasses, honestly never recommend especially for low quality frames, customer services not very helpful and their warranties mostly useful

I have gone to the store several times over the years and i was always happy with the service except. Recently they have gotten a new manager and you can almost feel the tension with the workers. he disrespects the workers as well as the customers, one of the ladies who helped me mentioned he's leaving in a year. Honestly a year won't be soon enough. i know its petty but he gives me the creeps and i can tell staff aren't happy any more.