West Durham Family Health Team

My family has experienced prescription renewals being sent to wrong pharmacy, regardless of numerous requests to have information in file updated. Doctors that don’t listen to their patients, but attempt to hurry every appointment. Turnstile medicine atmosphere. Underwhelmed.

I have been coming to this health clinic for the last 10 years and their service has decreased and gotten worse and worse over the last few years, especially during covid.The receptionists provide the absolute worst customer service, unhelpful. Some of them are nice, but some are horrible. and we are always unable to reach our family doctor.Dr Wong is almost never available, and even if she, it weeks to get just a phone appointment" from when you actually need access to a doctor. I am not sure if its gonna take my death to receive timely healthcare.Extremely disappointed

Phoned in to make an appointment for a physical & the receptionist said we don’t do physicals anymore. So I asked for that amount of time because I had a number of issues to discuss with the dr & didn’t bother him during Covid. The receptionist asked in a snarky way what were my issues so I started to tell her at which point she cut me off and gave me an appt 2 months away and did a Covid screening instead of hearing all the reasons for my request. Give me a break - what good is a Covid screening two months before my appt.So I find someone to watch my dog in Oshawa (used to live) and continue to dr office for a total travel of 175 km to go to what was supposed to be a 30 minute appt only to be told by Dr Fischer (retired) replacement doctor he didn’t have the time that day. So no pap or other questions I wanted to review and no prior notice from the office of the shortened appointment time. I walked out of appt with a routine blood requisition, a prescription and a referral to a specialist.Also when making the appointment I was told off for not going to my mammogram in 2021 which I did go toThis is not even close to experiencing good customer service. What a way to treat a senior.Thoroughly disgusted with the latest treatment of this office.

My family has been coming here since i was little. I am now in my 20’s and am constantly in shock by this place.When I do get to see my dr, it will be okay…I guess.After the weeks it took trying to get a spot. Days off of work I have to take cuz they only do same day appointments now. Yet there is still no guarantee you’ll even see your dr when you get here.The wait time is ridiculous to the point where you could probably die and come back to life before they are even ready for you.If Canada wasn’t stupid and had an easier process to switch dr’s, would’ve done that YEARS ago

The medical staff are wonderful but the answering service is the worst I have ever encountered. This has been going on for years. I have discussed the issue with my doctor several times and his answer is that they cannot get anyone to do the job, which make no sense to me, especially when every time I go, there are at least three people at reception. Not only can you not get through but often you cannot even leave a message. The last twice I have had to physically go there in order to talk to someone. As an 85 year old senior this is unacceptable.

Why does it take over an hour on hold to just book an appointment for a doctor? Based on the reviews here doesn’t seem like anything is being done about this. I have called in 3 times this week…. Still don’t have an appointment. Today called twice and on hold both times for over 30 minutes.Might need to start looking for a new family doctor. I have been coming to this doctors office from 30 years. It has never been this bad.Can’t say anything bad about the doctors here however, they are great!

I’ve been asking for an ADHD referral since September 2021, but regardless of how many follow-ups it took for that, I finally received my diagnosis from an ADHD clinic in October 2022. Since then, all I’ve needed is a quick talk with Dr. Mruna Shah, for a prescription, but she’s never in the office. Its been FOUR months and constant calls to the office (which most times arent answered or you get hung up on after holding) and i’ve heard nothing aside from the fact i need to book an appt with her but only:1. cannot book in advance. only on the FEW days shes in office2. on the few days she is there, shes only there for a couple hours, but always MAX till 3PM, even though clinic is open till later.3. ONLY does phone consults on wednesdays between 9-10 AM, where i don’t understand why i cant book a regular appointment around 11:30 during my lunch hour and call her instead of showing up in person, which is less feasible (since i’m away for co-op and school).What am I supposed to do if I have work 5 days a week and won’t be free till a bit after 3?? Due to this, its been very frustrating and hard trying to contact her and get my prescription.I got so fed up and wanted to change my clinic, but guess what! when i asked the receptionist… i gotta talk to the doctor about changing! When I can’t get a hold of her anyways !!!

Attitude of the front desk staff is worst. They don't know how to behave with patients. Very arrogant. They treat as if they are running a charity organization. Doctors are super busy. You don't get an appointment with your family doctor soon. Minimum wait of 1 month. Pathetic.

This place is brutal.. you can never get through on the phone. Today, 5 phone calls. 1st - I was put on hold for 12 minutes. 2nd - I was put on hold for 5 min 45 sec. 3rd, 4th & 5th there was no answer. This is so unacceptable but, it is also not new. Reception was incompetent long before Covid and it still has not been fixed. I know many people who have had this same experience. West Durham Health is far from professional. So, I will now start calling again.