Best Western Voyageur Place Hotel

I had reserved over 20 rooms for my daughter’s wedding.All my guests had a wonderful experience and were full of praise for the Hotel.Great service, very friendly staff, rooms were clean and breakfast had a great selection.Miranda the AGM who was my contact was simply awesome to work with as she went above and beyond with her attention to detail.Definitely the place to be and enjoy

It began with reserving room, as I was traveling by UHaul truck, I needed room to park the truck and trailer which I was assured there was plenty of room. Upon arriving, I find barely enough room for the truck itself, unless I want to park in another businesses parking lot. I requested a 1 hour early check in which was denied. I request my upgrade, as a Diamond Elite member to which I am again denied and put in a motel style room that a guy can barely turn around in. The outside of the rooms in this area are littered with cigarette butts and have a constant flow of young people, that checked in with their belongings in clear plastic bags, milling around. The bed was comfortable but when I went to shower in the morning, the bath water ran brown as rust for a good 4 minutes leaving me not feeling overly clean after my shower. As I didn't fly out till 6:00 pm, I requested a late check out to which, low and behold, I was denied again. Now I would be disappointed in my stay at a normal price but to pay close to $190 a night after taxes, this stay verged on one of the very worst stays I have ever experienced....and I travel for a living and stay in approx. 75 hotels per year. Now I have read others' reviews and noticed the manager always uses the term embellished" in his replies which tells me that this review will not be taken seriously either but take the comment for what it is. You could read my history of comments on Google and find I am not a generally negative person on my reviews. Will not be back!!"

As a physician who works in a hospital near by I have stayed in this hotel plenty of times and for a duration of 5-7 consecutive nights at a time.Today when I asked them for a pre-mature checkout at 3:30pm - they insisted to charge me for a full night price (even though they charge half price if someone checks out before 3pm).I asked to talk to the manager who kindly did speak with me. “I will not mention her name - to be the bigger person!” unfortunately she was not receptive, and insisted on charging full price (even though I am just 30mins late to checkout).She claimed that I had done this multiple times in the past!! Which I corrected her that I only had it done once!I reminded her of me being a regular customer, and that did not mean anything to her. When I told her that “you are loosing a client this way”, she said “you are a bully and you are threatening me”!!! She also mentioned additional rude comments such as “you are disrespectful”! I told her that I would ask for this phone call to be audited as phone calls are recorded!Absolutely a bizarre way to deal with customers.To be honest, this is a nice hotel, and the front desk are super nice and helpful at all times! The rooms are also clean and well priced. From all the previous times I stayed here, this was the only bad interaction that I had!I did hang up the phone at the end, because it was too much and I knew had I stayed longer I would have said things that I would regret.Its extremely upsetting that managers who are supposed to be well trained how to deal with all types of customers, actually escalate things rather than de-escalate them.This conversation was at around 3:30pm on May 11th.

Air conditioning was loud and the room was stuffy and a bit aged. Carpet was not properly cleaned but the staff quickly took care of that. All of the staff was great!

We had a great stay here. The staff were super friendly and made us feel welcomed. The room was comfortable and clean.

We booked a queen room which was a standard size for any hotel room. Lots of space was available for storage and seating. The bed was definitely not queen size, more like a slightly bigger double bed. Pillows proved to be quite comfortable and the temperature of the room was easily controlled. The TV had most cable channels available. The washroom had a standing shower tub and was clean. I was most impressed by the size of the mini fridge in the room - it was easily double the size of most hotel rooms that I have stayed in. Beverages can be found in the lobby throughout the day with coffee and tea being offered in the evening. Staff were very friendly and accommodating. There is not a swimming pool on site despite there being many photos. However, there is a restaurant on site that provides breakfast and lunch. The hotel is conveniently located on Yonge St and is within a few minutes drive of many amenities (e.g. restaurants, shopping centre). Overall, we had a good experience staying here - better than expected!

was an all around fantastic stay. We especially loved that out room was the last one on the end. Also, we loved the shampoos, conditioners and mouthwash. Another super added bonus was that phenomenal Italian restaurant in your building. We had a fabulous breakfast before heading home. We will definitely stay here again and request the same room.

Don't be fooled by its looks. I have stayed in many hotels in North America because of my job and this one was by far one of the cleanest and biggest rooms I have stayed in. They even provide a microwave on top of everything else and staff were super helpful with providing us with some necessities like utensils, plates, and cups.Beds are also very comfy and the air conditioning works great!

My clients recently booked a hotel block for their guests at this hotel. Since I was coming from out of town I decided to also stay the night instead of driving home that night.When I arrived for check in I was directed to the back portion of the hotel outside to my room on the lower floor of the motel" portion of the hotel. From what I understand

As far as hotels go, it is basic but serves its purpose. The tower rooms are more updated while the motel-style need to be done.We had this as our wedding hotel and while the staff were pleasant enough to deal with and did what they could, there should really be a bit more collaborative effort between the hotel and the wedding that brings them business. If we are bringing you multiple rooms of business, you should: offer guaranteed early check-in, breakfast vouchers, a suite to get ready in free of charge, welcome baskets, a discount on shuttle, something to share in this collaboration where the wedding couple can benefit as well. it's easy enough for people to find a hotel-- if you want us to work for you, you need to work with us as well.