Canadian Tire Bank

It used to be ok, but experience over the past few years, especially the past few months has shown obvious deterioration of the service, indifferent /incompetent staff plus whatever rules" in place contributing to numerous hassles/trouble using this card which I have been using for over 20 years

So I received my Credit Card and I activated it. Tried to take cash before I make my first purchase but the card got blocked. I call them and they say we cant help you because the security agent is not working now. I wait unitl the second day and call back. They asked me so many questions about my personal information and I answered them. They even asked me about where I was living 10 years ago. And then the agent tells me to wait on the phone. I waited 28 minutes on the phone just to tell me we have to do further review.What kind of customer service is this ? I never waited 28 mins just to reactivate a credit card and got asked so many questions and at the end of the call I have to wait until they finish their review. For what? For 2k limit?While I am writing this review I got called by canadain tire bank because they wanted to speak with me because when i ended the 28 minutes call I told them to cancel the credit card because I am already having bad experience and long delays to reactivate my Mastercard. Guess what? They called me to confirm the cancellation of the credit card instead of apologizing and solving the issue.I already have credit cards with high limits but I applied for their trangile credit card because a friend of mine told me the have good offers.But looks they have good offers with bad customer service. The staff were nice but what's the point if my main issue is not resolved or taking long time to be solved.

I received a balance transfer offer, I called them and they don’t have any of the cards I have available to pay. Amex or capital one don’t work. What’s the point of offering a balance transfer when you don’t have half they credit card companies available

If I could, I would give 0 star. Horrible customer support.DO NOT APPLY ANY MASTERCARD WITH THEM.If you could stay away from this trap

Not even BBB accredited as of posting this. Multiple calls a day from a caller id showing * and no voicemails to identify who is calling. It was only once my phone bill came in that I could see the number. With no caller id and no voice mail left I had no idea who was calling multiple times a day and that is harassment. After reading on multiple sites how horrible they are, including the BBB, I have to agree with the majority of the reviewers. DO NOT USE THEM!

Ridiculous company. Got sick and owed them a bunch of money. Came to my attention paid almost 10k first month 5k second month and 1500 this month. Call in to get an account balance to pay what’s owing? They refuse to provide the details. Record your calls with this company and take the time to report them to both the regulator and ombudsmen.

Definitely has no sympathy and does not care about how loyal of a customer you've been!I lost my job in November 2020 and had an outstanding balance of $9000+. I worked so hard in the following months to pay it off and managed to do so beginning of January by selling my car. However, I still got charged interest on my balance. The representative said they couldn't do anything about it, even though I had been a good customer for over two years, always paid my bills on time and made big purchases on the card.

Thanks for wasting my 2 month Canadian tire bank. after my first review, i heard back from the customer experience service. as i got email for verification thorough online and i did it. but now once i call you guys you are saying my application get expired i have to do it again. So no liabilities. So first i wasted my time by applying then went to store for verification which they did not inform the bank and now i did it through online but no one is responsible to process this application. Wonderful service.

Ridiculous customer service. Had to wait 30 minutes 2 times to talk to someone and still they are not able to solve your issues. They just put you on hold without saying anything, talk to GHOST supervisor and just come back with sorry. I CLOSED THE ACCOUNT RIGHT AWAY. I recommend everyone to stay away from this worst financial company call themselves Canadian BANK. Not a single offer that is useful to shop in Canadian Tire stores and even worst customer service over phone. Seriously 30 minutes hold time and you just put your bad customer service on COVID? Can't believe how this kind of financial institute is still open but not too long. After looking at this kind of customer service, I'm sure they're verge on closing their THIEF SHOP.

Worst Bank, Holds payments for no reason. Sets my credit limit ot 0 just because I have made a payment that was almost the same amount as of my credit limit.Being a bank, it does not talk directly to the other banks to clear out the payment. Instead they want you to be messenger spend your valuable 1-2 hrs time bouncing between the two banks.