Rogers

Zaid did a great job in helping us with the new phone and was very patient.Michael Berry

Rishabh provides excellent service and have never been disappointed when helps us at Rogers

Went in to pay a bill and decided to upgrade my phone. Justine was very helpful and extremely knowledgeable. The only thing I can quibble about is that Justine kept getting interrupted by co-workers that don't have her knowledge. She recommended a phone that she said would be better than the one I was interested in. I am confident that she will be right. Thanks Justine.

Noel was amazing. Highly recommend seeing him for any of your upgrades!

Ronald was a great help with my phone upgrade, very much appreciated

Johnson Yu was very helpful. He is also very knowledgeable.

My phone was dropped and completely unusable. I use the phone for business so it is critical to me. I came to this store to buy a phone. Easy $1200. The store salesman checked my ID and looked me up in their system and determined I didn’t have the authority to buy a new phone as the account was in my spouse’s name. Very frustrating because we went through this same issue with Rogers 3 years ago and were told it was resolved. But at that point the salesman made no effort to assist me. He could have 1) called Rogers or 2) called my spouse who was in the same mall. Remember I have no working phone! But he did nothing. I found my spouse 30 minutes later and we went back to the store together. Again the salesman asked me for my ID. I asked why given he just saw it a short time ago and already confirmed who I was. He wouldn’t respond. Did he need to write down my DL#? He didn’t say! Nothing. We were angry at that lack of effort and empathy from the salesman. We will never shop here again.

Alosious, agent at Rogers/Shaw in Woodgrove Mall, Nanaimo, was a fantastic help in transitioning my Internet, cellphone & TV streaming services from Shaw over to Rogers. I was so glad I thought to visit the outlet personally, and his attention so knowledgeably, quickly, seamlessly and with pleasant demeanour throughout, made the entire experience of transition, in person, extremely worthwhile, with no glitches whatever. He was the best!

Noel was a great example of what one should expect as a representative of Rogers. Knowledgeable and very pleasant.