Valley Squire Furniture

We bought a Winners 57” pedestal table and 4 chairs with cushioned seats in June right after the lockdown. We needed a table and chairs immediately as we just moved into our condo and our old set was too big. We were happy with the sales and service initially but after 3 months we couldn’t ignore problems with the table. It creaks and feels wobbly while we are eating. The cushioned seats are no longer even and firm. They feel bumpy due to the impression from sitting on them. We are not large people. Their service rep came out and tightened the pedestal screws but they were not loose. It did not resolve the problem. We then spoke with the owner who told us all pedestal tables do this and all cushioned seats get indented. I’ve had furniture for over 10 years that did not. He offered to replace the pedestal and the two chairs we have used. But if they don’t agree what we’ve described is unusual or problematic, how does his offer solve our problem? I guess we should have bought a table with 4 legs. Anyway we didn’t expect to be unhappy with this table after 3 months. But we are.

We've been shopping at Valley Squire for 25+ years and keep coming back! The quality of the furniture is exceptional- all of our pieces are still in excellent condition. The expertise and knowledge of the staff was evident when we recently upgraded to a king size bed - Steve was able to help us find the best match to our existing bedroom set, thereby saving us time and energy of having to replace the whole set. He was also able to help us out in finding the ideal ottoman to match our sectional, again saving us time and frustration. Lastly, we love that most of the brands they carry are solid wood and Canadian made.

We bought two top of the line paliser leather motion chairs here. The sales person was ok. We talked about where we were putting the new chairs (open area with no outlets ) and they told us no problem because they could include two battery packs with them that only had to be charged once a month or so. We said great! And proceeded to write up the deal. All good. When they were delivered 12 weeks later, we out them in our garage since we were moving in two weeks. Go to set them up at the new place and. O battery packs! We call the store immediately and they say they are not included. They check the invoice (which is hand written and messy and has order codes and ithey tell us it's not on there so it's not included. And they want an extra $300 for them. My wife and I both vividly remember th the sales person saying they would include them. They refuse to give us the batteries and that was that. Not even an offer for meeting us half way which we would have done. Very very poor customer service. They have lost two customers that just moved I to a new home and need lots of furniture.Update: 1000% expected the answer from the owner that we got. The carbon copy of the invoice that you give to your clients is NOT clear.We never asked for them for free. We said what we wanted and explained everything yet never got the batteries.The blame is on is for not writing out the bill of sale ourselves.People, this is what you can expect. Rigidness and blame the customer. We are both tolerant and decent humans and for you to insinuate we want the batteries for free after the fact is insulting. You have lost two customers plus everyone else I share my experience with.

We thoroughly appreciate the relaxed, no-pressure atmosphere at family-run Valley Squire. We also appreciate the quality furniture they sell and the ability to buy Canadian. They recently intervened for us with a manufacturer and found a solution that worked for everyone. My husband is back in his favourite recliner and we are very satisfied with the customer service we received. Thank you to Chris and Alan and the Valley Squire Team.

For the same price as other major retailers, you can buy custom Canadian-made solid wood furniture. Why wouldn't you shop here? I ran around town to almost all the furniture stores trying to find something I liked, but I was unwilling to spend thousands of dollars on particleboard furniture. At Valley Squire I found a floor model that I generally liked, but I was able to customize it by changing the wood from pine to maple, choosing the colour of the wood stain, and selecting the handles from several options. Bob and Mae helped me along the way and I never felt pressured. They were very knowledgeable about their products. Delivery was on time and it was a breeze. I will most definitely be buying furniture from Valley Squire in the future. They had a vast selection of couches, recliners, stools, dinner tables and much more.

Such an amazing, honest, fair priced experience!After shopping at a few big box stores, we tried Valley Squire.First thing I noticed; no one is harassing you the second you step in the door. The sales staff let you browse at peace~!!They are not on commission; so there is no stress, or pressure.Just good honest advice and information.Second thing; this place is huge! I was so shocked and happy with the selection. Something for everyone.Third; the prices. Wow- such fair prices! Such beautiful Canadian made furniture.I highly recommend going here. It is such a nice experienceI will update my review once the furniture is delivered; expected in 8 weeks or less.

Purchased home theatre seating approximately 10K and one of the side tray tables (about $100) had a scratch (see pic) I believe was made by the knife used to open the box. Unfortunately, I did not notice until 3 days later. Went back to Valley Squire and had very unpleasant exchange. The front desk person (who I believe was an owner) asked the delivery guy who was there and he said there was no issue with the products on delivery. When I mentioned what I had paid, the front desk person became angry saying I don't like having that thrown in my face". He repeated this a few times. I said that we are only 2 adults in the house and we did not make the scratch having used the seats only 1. He was angry and went upstairs to get a table off the display units. I followed him

We were treated very poorly when we came in looking for a bedroom set Dec 10th. We walked around looking at displays and found one we were interested in, we came back up to the front to ask for assistance discussing pricing, as none of the sets had pricing listed for king size. We were assisted by an older woman with a short bob, wearing a long skirt. She went over that set and we discussed options. Then we went to the front of the store and asked for help discussing options for another set that my husband really liked. She was not clear in any of her explanations of pricing and color availability. It was always worded in a way that was not clear so I would ask for clarification. We try to lift the mattress so we can see the support planks and she came over immediately fixing the bed spread explaining that of course they are solid wood. I said we want to see it. We get to a point where my husband and I are ready to pull the trigger and we start moving displays items off the bed, shes like what are you doing, I explained I wanted to try getting in and out of the bed and lay in it to see if I like it, she started huffing and rolled her eyes and finally Said ok but only if your very very gentle. (It's a solid wood bed it should be plenty able to hold us, and viewing support of the mattress is important) This was the last straw for me and I turned to my husband and said were leaving. The entire interaction was full of comments about pricing and condescending in a way that she made us feel like we cannot afford to shop in this store, we are a younger couple dressed very casually for shopping. When I'm spending over $6000 on a bed and side tables I expect to be able to touch and feel the merchandise. We have been shopping for a bed set for a while and not found what we wanted and have never ever been treated so poorly by a sales associate. I assure you despite our appearance we can in fact afford to shop in your store...

1 star and ill tell you why. My first couch was bought from there 10yrs ago so thought I’d go back with my kids as their opinion matters. I mean they’re the ones going to be lounging on the couch. Opened the door and before taking a breath the old lady who’s been working there since they officially opened their doors and asked “can I help you”. We said no we are okay and started looking around. I already had in mind what couch we wanted so the kids were excited. This is the first event that triggered me, one of my kids sat up on the couch and granny chirped up and says no no no huffing and puffing can’t do that. Poor guy, I grabbed him and walked away. Then second event wife was asking about fabrics and granny says “well it’s really your prerogative and can’t choose for you”. Lady you’ve been working here since you were 16 wifey is just asking your opinion about fabrics considering there are kids etc just give a professional response and be kind. Took a card and walked out and went to Upper Room where they price match. Walked in, was given a few min to look around then was pleasantly greeted and we sealed the deal. It’s too bad, I’ve always promoted local and by local, but Valley Squire have been in the business for way too long and they’ve lost touch with their customers and how to treat people. So unless your pushing 60 I suggest you shop elsewhere.

Recently purchased a solid pine bedroom set and was very pleased with quality, professional service, and pricing.I have compared quality and prices at other major retailers and became frustrated with the poor quality of some of their furniture. My experience at Valley Squire has been very positive yet at times challenging as they have so many nice pieces of furniture that choosing is sometimes difficult.