NewLife Fertility Centre

Today was my first consultation appointment and it was not at all what I expected. I had to wait over 30 minutes to see the doctor who had maybe a sentence to say to me. He did not seem interested at all. I waited for over an hour to tell me nothing. And then sent me to do blood work and urine. That section did not know why I was there either. The right had clearly doesn’t know what the left hand is doing.This experience is a hard one for many woman and men. People are trying to start their families here and this place did not have a compassion for anyone. Will not be going back there

We came here after many frustrations with a different clinic.Positives: We didn’t have to wait long for a consultation.. 2.5 weeks and we started the process while doing the investigation instead of waiting to complete investigation before trying like the other clinic. We started the process in Dec 2021 and found out we were expecting by April 2022 and had our baby in Dec 2022. We tried in Dec and Jan, surgery in Feb and then pregnant first cycle after surgery in April thanks to Dr. Lee.Dr. Lee was always so sweet, positive and reassuring. I’m happy he was our doctor.Negatives: NewLife can work on their communication because I had to schedule a surgery and because no one knew what was happening (admin staff) I had to wait an extra month and that was with me consistently calling with updates no one could provide. More techs should be scheduled as well for blood and ultrasound bc early morning appointments were always booked for the Burlington location and even the Oakville one, especially if someone called in sick, you had to go to a different location. However, I was lucky that I wasn’t at the clinic for long and it was during Covid wfh so it worked out for me.

If I could give this place a zero I would. They treat their staff terribly. Overworked and underpaid. Constantly bullied by other nurses and managers. When you ask for more training they don’t provide it. Instead they extend your probation or let you go. Run far from this place.

They play around with patients and very secretive. They don’t own up and I have started to understand all these fertility clinics are bogus and mere a place of minting money. They give two hoots to what a patient is going through especially Dr.Harold. They wasted 2-3 years of my fertile life by not diagnosing what is the issue with me well the other clinic did but it was too late for me. I regret I wasted my time here and the time was running out. Hoping this industry is regulated and be more transparent. Also I know what response I’m going to get, hey you’re not listed in our records, we don’t see you as a patient. So answer to that, this is a sensitive matter and I don’t want to outrightly disclose my identity so deal with it. But I really wanted to spread awareness. They are not responsible for timelines although they know they are dealing with women whose age plays a vital role. If in a year you’re not able to deliver take the responsibility, research and tell the patient about next steps but sadly they don’t do their jobs well enough to keep the patient informed.

If you are trying to conceive please please please hear my warning as I did not listen to many other women who warned me about this clinic group.This is a very large scale clinic where often you're lost in a sea of other patients.At my time in the clinic I experienced many discrepancies. At one point I went through a medical emergency and I had emailed my doctor and his receptionist post surgery about the complications I was going through only to find out days later that my email along with many other clients' emails were going to a spam box.With every cycle I had with the clinic I found I had to chase down my nurse for my medication regimen sometimes not even hearing from them for days which caused wasted cycles that I had paid for. I frequently found my nurses and doctors did not know the medical protocol and medications that they had set up for me after each failed cycle. I also learned through the nurses and the main doctor Samuel Solomon that basic hormone paneling is not done at this clinic for people who suffer from PCOS or endometriosis and instead a guessing game is played with medications. If you question or second guess any of this Dr Solomon will threaten to drop you as a patient and tell you it will be impossible for you to conceive at another clinic.On June 9th at the Scarborough location I went for my fifth round of cycle monitoring. I was sent to the second ultrasound room for follicle measurement. When I went inside the room where there were dirty gloves on the floor along with used ultrasound wand covers and empty gel packets. The ultrasound tech was extremely rough on me. At one point I spoke up that she was hurting me. I was told to lay still and to be quiet even though I wasn't moving and I did not speak until I was being hurt. After my exam I was in a lot of pain where it hurt to sit and stand even the day after the exam. I as well found blood in my underwear when I came home after my appointment. I explained to my nurse what had happened and how the assault had left me physically shaken. She brushed it off and refused to acknowledge that it happened. I later emailed Pavan the director of the clinic about what had happened to only have my email about the assault ignored. This was my final straw with the clinic.Please don't be like myself and my partner along with many other patients who have been physically, emotionally, and financially abused by this clinic. Seek treatment anywhere else but here as you will suffer the same fate as many other people in this long list of reviews.

Been going through a miscarriage and cannot get a hold of anyone at the clinic. Waited 1/2 hr for Dr. Alkurdi to only speak for less than 5 min when her internet logged out abruptly. Didn't address any issues or concerns. Waited in the meeting and called the facility, left messages and no answer or call back. No follow-up as this miscarriage happened a few days ago, no recommended ultrasound and bloodwork confirmation while still experiencing pregnancy symptoms and no menstruation. Absolutely no support! If there were better facilities nearby I would rather go to them. Something immorally wrong with their services in this situation. Please for those that have gone to better facilities, please provide me recommendations. This situation is pretty bad.It took 3 days for the clinic to finally call back after leaving 5 messages on 3 separate days. By that time I had already gone to my family doctor to get a requisition to go somewhere else for bloodwork and ultrasound. The lack of support from this fertility clinic in handling these types of situations is just appalling.

Endless follow ups to get the first consultation. I was asked to get the referral, which we shared the same day. Its been 14+ days since and we are still chasing them to get a consultation appointment. This is after I had explained to the agent that our case is urgent in nature.

We are forever grateful for the compassion, support and belief in our fertility journey from Dr. Henning and the Newlife Team.Our son is now 8 months old today, and he is truly the love of our lives.Thank you to Dr. Henning, and the entire Newlife Team (especially the Burlington team!)

We had a 8 years of infertility journey. After spending too many years and lots of money, someone finally refer us to Doctor Solimon. He is such an amazing, reliable, professional, knowledgeable and experienced doctor. He don’t have that much time to answer every question but trust him he will fully understand your file before any procedure and he will do the best to his knowledge.“I don’t know why people do too many bad reviews about this clinic”My experience with this clinic is not bad at all. They always answer my all calls and emails. I highly recommend this clinic to those who are suffering like us. You will finally achieve your goal must go and see doctor Solimon you will not regret ever.