ServiceMaster Restore of Fraser Valley

Called them to look at my roof. Said they would come next day in the morning. 12:00 pm and no show. Called them and they said I was not scheduled but would come over right away. We talked about my problems and said he would get a contractor to schedule when he could take a look. A week passed without any calls. So I phone service master back. They said they would get hold of the contractor again to give me a call. Another week passed and still nothing. So again I call service master back. And they again they would get hold of the contractor again. And again have not gotten any calles from the contractor or service master. So went to firstonsite and they have been great.

We were very impressed with the efficiency of Servicemaster in cleanup of water damage in our kitchen. I wanted to give an extra special shout out to Eli who quickly assessed how to dry the area that got wet under the kitchen sink. She tackled it with efficiency and knowledge. Eli made the most amazing tent hook up to the dehumidifier to dry the area & did not stop until she was satisfied with the job she had done.All of the staff were very communicative, very efficient and friendly. We would not hesitate to use Servicemaster again in the future if we needed restoration.

this company was sent by my insurance company for a flood in my home. I will skip all the things they did not do as it is lengthy, the short of it is they charged in the emergency estimate for items they did not do - the project manager claims he has records they did them! Odd given that no one came to do anything a plumber . The insurance company says for claims this small they just pay them rather than argue. No wonder are rates keep going up. To me charging for things you didn't do is fraud. I removed my own wall, my own flooring - they charged for that, I moved my contents and my freezer- they charged for that, they charged for removing and bagging my wet insulation in my crawlspace and i could take a picture of that is it still in the crawlspace. instead of doing the estimate and making plans for repairs, they had a plumber remove my hot water tank and my appliances, then i took the flooring out- they sent the plumber back to reinstall the appliances ! without any plan for the wall or the floor, to which i guess they figure insurance will pay so why not, I did not allow them to do that. After i said i would do the repairs myself and they could finish the emergency portion- like the insulation removed from the crawlspace, the project manager sent an email saying i wasn't happy at all with them , so maybe the insurance should just pay me out! The plumber they sent almost caused another flood with the capping he did on one pipe! they left their fan on and didn't check it and left water repurging into the crawl space and they lied about what repairs they did. If they have records saying someone came here to do these things, then those have been made up, I live here and i know ! this company is the absolute worst . Just beware if your insurance company sends them to you- they will tell you they will look after everything , no worries. and then you need to worry and start working on getting repairs done yourself. The employees that did come here to install and remove the fans- bashed the project manager and company to me. I should have listened. Very shady.

No one kelp us informed. They never showed up when they said they would. It’s been almost a month and all they have done is dining room and hallway floor removal. They show up without contacting us. They have so far not been able to give us a definitive answer. Highly disappointed ☹️ For such a big company, they need to brush up on their customer service skills

Don’t even know where to begin….we were living a nightmare dealing with another restoration company. A incident that took almost 3 years to mitigate through and have completed. The other Restoration company walked out and left their incomplete mess for us to deal with. Fortunately, we were blessed, Nancy Porter from ServiceMaster was called and I have NO words that would show our gratitude!!! Nancy, was very professional, very detailed and DEFINITELY knows her stuff. Beyond, the knowledge and amazing work that was done on our home, Nancy has COMPASSION, she truly cared and turned our nightmare around in 7 weeks. Our home looks Beautiful and everything was done correctly. The staff that came to our home and same with the Trades that were hired by Nancy were all incredible. Honestly, if you are reading this post….it is a blessing for you, I only wish Nancy Porter did our work from the very beginning BUT at least we got a happy ending!!!

I do not recommend Service master to anyone, they did a job for the insurance company, if I was the one that hired them, I would send them home on the first day. Bad workmanship, damage the floor, installed shower doors backwards, never on time, took way longer to complete the job than scheduled, no coordination between the tradesmen. never again.

I had a fantastic experience with Servicemaster Restore. Mike was exceptional. He was knowledgable, professional and friendly. Mike was extremely helpful to me and he spent time answering my questions and giving me his professional advice without being salesy or pushy.I highly recommend Servicemaster Restore and would use them again in the future.Thank you for your help, Mike.

Daniel has been amazing to work with on my insurance claim. He's helpful answering all my questions and communicates easily. I've been very impressed with the timeline and work done. Thank you!

Contractors for Service Master are just messing around. Small patch in one room to be painted and keeps being moved another day, one day he can't do it after floors were done by lunch even though it would take 10 mins. Next day car battery dead. We keep taking time off work to be there for this and it's been weeks. When they brought in hat fans during the heat wave they left them for a week. Items in our rooms actually melted it was so hot in our house. We had to continually follow up with them to come get them. Nothing but unprofessional and quite frankly lazy behavior. I recommend trying another restoration company!

We have owned our house for over 25 years and never had an issue with flooding, until the atmospheric rivers of Nov 2021. We called a number of restoration companies and Service Master was the first to respond in what I’m sure was a very busy period of time. Later the same day, Pete from SM made it out to our house from Abbotsford just as they were closing the highways due to flooding and was able to set up drying equipment right away. Derek Usher from SM helped us through the entire restoration process. Kudos to Derek for his responsiveness. He almost always answered the phone when I called and quickly addressed any concerns I had. All of the staff from Service Master were great to work with right from the first contact through to the final cleaning when the repairs were completed. I sure hope I never need a restoration company again, but if I do, I’ll definitely call Service Master. Thank you!