Spring Medical Centre - Burnaby Physiotherapy, Chiropractor, Massage Therapy and Walk-In Doctors

I came on time for my appointment and have been waiting for over 30 minutes now.I heard the sound of treating a patient who had an appointment 15 minutes later than me first.When I complained to the receptionist, she told me to go in and wait because the doctor was coming soon.I feel very bad.As I write this, I have been waiting for 40 minutes.My time is just as important as your time.

I am not one for writing reviews, but just wanted to give DRs. H. Bhatti her due respect as she is not only an amazing, knowledgeable, undrestanding, caring and compassionate physician but even a better person, who cares about her patients and their well-being.Also, thanks and appreciation for Jacqueline B physio and most of the receptionists at the front desk for being awesome and helpful.

The clinic staff were nice and I was able to get an appointment smoothly. However the visit itself was not a good experience. I had a very bad experience with Dr. Ali . He talked down on me the whole time. He did not listen to my concerns and he did not show any care for me as a patient.

I can not beleive the way I was harrassed and treated at this office. I walked in and booked an appointment for a cosmetic procedure for the day after. The person who booked me didn't inform me that I have to leave a credit on file. 5 hours later they called me but I missed their call since I was working till late. I received a message later from a personal phone number saying in a very casual unprofessional way that if I dont show up there is a 100 dollar fee and I also have to put my credit card on file. I called the office the day after to confirm my appointment and they said I have to put my credit on file right away or my appointment will be ca cancelled. I told them that I'm the one who called to confirm and now I'm being threatened!! When it was actually their fault to not take my credit card when I walked in to book. I also informed that at this right moment I don't have my credit card with me but I actually called to say that I'm coming for my appointment for sure. The reception said ok but 10 mins later I receive a call again. I again missed the call cause I was at work. 5 mins later I receive another call, litterally getting harrassed by the person who claims to be the manager. She technically cancelled my appointment just cause I didnt have a credit card at the time to give them. I got into an intense argument with the front staff about this disgusting behaviour and attitude. The doctor refused to see me as well since the situation wasn't ideal. At least he called and apologized after revisiting the situation. But I'm still disgusted and in shock about how cheap and unprofessional the staff are. They absoloutly have no respect for their patients since you are not cinsidered a costumer and technically they treat you however they want cause they think you need them.

I just had my first appointment with Meaghan. I am extremely impressed. She is so kind and knowledgeable. I felt comfortable from the minute I walked in the door and felt like I could trust her advice. I will definitely be back!

Before I started seeing Dr. Alexander Murray, I had seen other chiropractors, but none of them gave me the same level of care and attention that he did. I can confidently say that his service is the best. He took the time to listen to my concerns and understand my medical history, then he explained the treatment plan and techniques he would use to address my issues. He always made sure that I was informed and answered all my questions. In conclusion, I would highly recommend Dr. Alexander Murray to anyone looking for a chiropractor. His professionalism, experience and dedication have had a significant impact on my life and I'm grateful for the care he has given me. Thanks for everything.

I went to do Physio with Dee, who was recommended by my doctor. She was great and really helped me with a long-standing issue in my shoulder. Dry needling really helped. I'm getting better very quickly, and I'm able to return to normal use of my shoulder in the gym without pain after the first visit. I would recommend Deepika Sawant for any physiotherapy needs.

The Receptionists and Doctors are all punctual and polite. The doctor listened to what I had to say i even cut her off once by accident and she was very nice about it. Then after hearing out my situation, she kindly explained my condition and what to expect in detail. They also wished me a happy birthday. Huge difference from other walk-in clinics!

***Edited to add that the doctor prescribed antibiotics drops for me and told me to use them for 5-7 days and when I asked to clarify (because they’re antibiotics) he said just use them until the pain is gone, which I thought was odd but he was the doctor so I didn’t question it. I just dropped my prescription off at the pharmacy and the pharmacist said the directions from the doctor were not in line with how the drops are meant to be used and changed the directions for me and said I absolutely need to use it for 7 days since they’re antibiotics.***This is regarding my first and last time visiting this clinic. The lack of professionalism is astounding. When I arrived (5 min before their stated opening time) for a walk-in, I was told they book appointments up to 7 days in advance, which I thought defeated the purpose of walk-ins but fine, maybe times are changing so I won’t fault them for that. When I came back for my appointment, the receptionist was quite rude. I walked in and let her know I was there for my appointment and she asked me a few questions with some unnecessary attitude in my opinion. Again I didn’t think too much of that. What really bothered me was what I heard after that. I was told to wait in one of the rooms. Once I got there, I heard a couple of doctors bad-mouthing another doctor very loudly in the next room. I know they were doctors because after the rant, one of them went to another room and introduced herself. I can understand frustrations at the workplace, but to use so little discretion for privacy made me really uncomfortable. A few minutes after this, I heard another doctor on a phone appointment with the door open and I was able to hear details about the patient that the doctor was responding to and repeating. My visit itself went fine this time but I am not comfortable knowing how unprofessional some of the doctors are and that I could potentially be on the other end of this.

I've had a nagging and cranky right shoulder for years that I've had various treatments for, usually with only minor or no success. Went to see Dr Alexander Murray, who gave me some adjustments and shoulder manipulations as well as a physio assessment and a few physio exercises to focus on. Huuuge difference in shoulder pain and mobility after just one visit! His physio assessment was accurate and good advice on form and purpose for the prescribed physio exercises. Feels amazing to have a pain free shoulder!!!