Kids Foot Locker

Yesterday Monday august 22, we visited the White Oaks store in London. We had an amazing salesman. Sorry I don’t know his name but the way he interacted with the kids and checked that the shoes fit well, was great. He was so patient with the kids and the mothers. I will go back there as customer service was great.

Horrible customer service. Last time I went the customer service was trash and still is

Horrible customer service.

It’s a shame that the staff at this store is so horrible at customer service. Today, my family and I visited this store for the second time and the treatment is awful. They have no charisma or good customer service, even though it is a store for kids. The staff should be warm and helpful. I hope that this behaviour towards us was not discrimination, but it seems to me that it may be the case. We asked them to bring us a pair of shoes and they tossed us a box with a completely different pair. When we told them that it was the wrong one, the staff member rolled his eyes. This is when we decided to leave and not deal with this kind of treatment again.

I ordered something online for myself and I ended up getting the same item as a gift so I returned the one I ordered in store. Even with the receipt I received 8$ less then what I paid for it. I guess this is a thing with Footlocker as I am not the only person this has happened to.

Amazing, the guy that works there and supply teaches on the side was amazing, my daughter was not wanting to get shoes had a break down in the store. He was great with her after we left she wouldn't take the Jordan's off!Thanks again man I could tell you care about kids and that makes the biggest difference. For sure working in the right spot!

Accidently got the wrong size trainers for granddaughter. Explained to the salesman,Salesman I need the box.Me sorry no box, just need to change the size, never been worn.Salesman. I at least need the receipt.Me let me troll through my purse. Yea found the receipt.Salesman. I need the box.You just said you would need the receipt, implying didn't need boxSalesman I have to have a box.Well won't be shopping there any more.

Good choices in kids clothing. Shoes ok selection. Staff depending on who are usually friendly. Helpful.