Spectrum Store

Doesn't matter what time of day or the day of the week, store employees are constantly understaffed, and spend way too much time not focusing on their tasks with customers (where customers wait 20-30 minutes to be seen), unprofessional, utilize excuses such as system is down" or store equipment failures as reasons why they can not properly serve their customers. It's truly unbelievably sad and disturbing the treatment store employees provide to their local customers in exchange for the unreasonably overly inflated prices paid for their unreliable cable/internet/mobile service!One day

Great experience at this location; no wait time. I went there to turn in a receiver and met a young man, Daysjuan Hill. I handed him the receiver and as expected, he asked asked me about my current phone service. Found out I could get twice as many gigs for $5.01 less than I was paying. Daysjuan was very pleasant, friendly and efficient! I couldn't have been more pleased!

I had called with a question an did not get an informed answer. They could not help me with my issues so instead they just told me to return the box. That’s their answer to every question just bring it in for a new one but that doesn’t fix the issue it’s just a bandaid

Horrible customer service. Waited an hour to pay a bill, because the machine they have always had, doesn't accept cash anymore. Complained to them and then the next time I went in to the same manager, they said that they don't accept cash anymore and to go to Tops. Called customer service and they said that they arent aware of any policy of not taking cash. They resolved it by saying go back to the store and ask again and call them while talking to them on the phone.

Joseph was so extremely helpful and very patient while helping my mother switch over from Tracfone! The process took a long time due to her forgetting her Google password, but he was able to figure it all out and showed her how to use her new Samsung Galaxie. Highly recommend this location on Military Rd in the Falls!

Usually always quick service, sometimes it's best to do an appointment online which is pretty simple, but usually their very helpful and fast a few times I got stuck waiting not because of the staff but because of customers not taking a certain answer for what it is, or someone completely not understanding something. But like that they have a machine you can pay your cable bill with, but usually is only working the 1st few days of the month then they shut it off so then you have to pay with an employee.

The pace was slooooow and they were not forth coming with all the deals and focused on what would gain commisions. Be sure you know what you want before you go in and you have no where to be for a few hrs...to set up something as simple as a new phone line. They'll get it done eventually.

Employees at this location are so rude and not helpful at all. I arrived to pick up a SIM card which I was told I would be able to get in store. When I walked in the employee was sitting in her chair with her feet on the desk. Did not even greet me when I walked in. I walk all the way to the desk as she continues her conversation with her co worker. She then refused to give me the SIM card. Spoke with such an attitude and refused any help. This is the second time I’ve had a terrible experience with this same employee. I will NEVER be returning to this location. Honestly considering switching service providers if this is how I will be continue to be treated by their representatives.

I hate coming here. Every time their systems are down, or I get someone rude, or something dumb happens. Im not sure if they still do this, but one time I went for a phone case and they had cases on the wall. So I asked to buy one. They told me they couldnt scan them to sell them yet.Ok.I come back a few days later and then get told they're display only and they can't sell cases at all.It's a phone store and you don't sell protection for the phone. Come on man...