Willow Clinic

Dr. Amanda Whitten is an absolute gem, I’ve had her twice and she’s pretty much the only reason I like to come back to this clinic. She always lets you know what’s going on and I’ve never had any issues from my IUD placement thanks to her wonderful skill and amazing wealth of knowledge and experience. Never thought going to a women’s health clinic would be a highlight in my day :)

Excellent staff. They really take care of their clients. Dr Chamberlain was amazing. She really took time out to give me good medical advice. Councillors at this clinic are amazing. I would definitely recommend this clinic.

I got an IUD here and the insertion was virtually painless. Cramping and bleeding yes, but I didn't even realize it was done. I did take ibuprofen before hand. They let you stay for a bit with a heating pad which is very nice and I would recommend getting one (if you don't have one already) for afterwards when the cramping comes.

This was the best experience I have ever had in a health care setting. I got an IUD inserted by Dr. Park and she is a fantastic physician. I was very nervous but she was incredibly empathetic, very conscious of my comfort throughout the entire appt, and made an effort to let me know that she was not in a rush and would go as slow as I requested. I had gotten an IUD previously as a different clinic with no anaesthetic and it was a VERY different experience. The pain management they give you here is SO worth it, and I recommend it to any ladies that want an IUD but are worried about the pain of insertion.

I have thought a lot about writing this review, as I believe my bad experience was not necessarily due to negligence. Perhaps the day I went there staff was short.The last time I visited this clinic, I went there to remove my Nexplanon. The doctor injected the numbing solution and proceeded to remove the implant right away. There was barely any waiting and the pain was really bad. The implant wouldn't just come off easily, so she squeezed and squeezed, and it was a terrible experience.I am aware that staff is short everywhere and that it has become really hard to dedicate more than a few minutes to a patient, but this experience was really traumatic and I hope by reading this you will be more aware of how rushing certain procedures negatively affect your patients.I have nothing negative to say about staff behavior as everyone was pleasant and kind, but I left this place so scared to ever need an implant again.

After waiting 3 months for this appointment and commuting from North Vancouver The DR could not locate my arm implant. “Claims im the first she’s not been able to locate” and now I have to see a plastic surgeon. She barley even looked at my arm, the doctor that was being trained did a better look. This was also the same doctor who inserted it. The receptionist also faxed my prescription to the wrong pharmacy and refused to re fax. I had to call my own pharmacy on the spot and get them to fax it over to the correct pharmacy.

IUD insertion went smoothly, and Dr.Whitten was awesome. But very hard to contact Willow! I am trying to get an appointment for a check up but they do not answer the phone. There’s no online form for check up appointments either.Willow Clinic, if you read this, how do I schedule a follow up appointment?

General had such a good experiences, everyone is really friendly and welcomed. The procedure itself is so quick and painless (just feels like a bad cramp) I love that the doctor is telling me every single steps she is doing to make sure I am okay and also remembers my name! After the procedure , except some minor bleeding and cramping there’s no other side effect. 100% recommended this place !

Had my first IUD inserted last week and I had a great experience! The front desk was accommodating when booking the appointment and both doctors I saw for the consultation and procedure were very sweet, friendly, answered all my questions and made sure I was comfortable throughout. I’ll keep coming here!

Doctor who did my insertion didn’t do it properly. They really don’t care about their patients here. You are disregarded. They are clearly understaffed and over worked. Tried to get my IUD removed and didn’t get any sympathy for having to go to the hospital due to intense pain that they first caused me in the first place. Ontop of that the receptionist on the phone I just spoke to make an appointment was super rude. I said I can’t hear her and she’s like well maybe the noise in the background is causing that and it’s not me. So rude. I strongly dislike this clinic. If you want to be treated like a human, do not go here. Plus appointment times are way into months advanced.