U-Haul Neighborhood Dealer

Horrible customer service. Reserved a uhual from this location, once I arrived I was told that there machine was down and they could not give me my rental. I understand this is not their fault but instead of being helpful or even giving us uhual's customer service number they were no help at all and made me feel as if it was my fault somehow by being extremely rude. I never got any notice that my reservation was changed or cancelled and there were not other usual's of any kind available on the day I needed one. After sitting on hold with usual they finally agreed to take my payment over the phone and just get the keys from the staff inside. I had the lady stay on the phone with me because I knew the man inside would be difficult. He was definitely not happy to give me the keys. I finally got my usual vehicle after a very stressful situation and it was extremely dirty inside, which usual tried to charge me a cleaning fee for, thank god I took photos. Not an ideal location to pick up a uhual.

Just a quick note this was a super easy place to get a vehicle to assist us with moving family furniture.You go to the online site and you pick a location , the Keith Wilson site was closest for our needs. We would you use this service again in a heart beat.R.Nash. Chilliwack.

Great quick service. Van in great shape. Manager was very nice and honest about odd smell, when it was returned, by past customer.. BONUS PART IS SWEET PUPPERS TO GREAT YOU.

Brutal service or lack there of! I made a reservation for a panel Van from this location. I had to send them a picture of both sides of my license. I have a temporary one as t is my birthday. Month and had to send my license in.When I arrived at this location they refused to rent to me as I had no picture on my liscence. Ishould have been told that before I drove for 30 minutes to get there.they were rude and refused to help me. They also said I had no reservation even though I had my confirmation number. I will never rent a u haul again.