Boggio Pharmacy

Nice staff but my Mother's prescriptions have failed to be delivered. She is now facing going a day without any pills.This is not what I expected. The pharmacy came highly recommended and I really have to wonder why.To the reply I received. This file was set up for bi weekly deliveries on Thursdays when we joined Boggio.According to the lovely woman who went to the pharmacy to pick up the pills, says it was put for pick up. For a customer that is in a wheelchair.Nice

Been at Boggio for the last 9 years and have found that lately their service has been lacking, short on medication, orders taking days to fill. My wife is on Rheumatoid Arthritis meds, we spend $18,000 to $20,000 a year and now considering looking elsewhere for a new provider. Up to maybe a year ago they were great, don't know ow what happened.

My father's doctor sent his prescription to boggio., and over one week later and they hadn't called him to tell him it was ready. He was in agony for days and ended up in the hospital today! Great job

Boggios Pharmacy is my pharmacy of choice and my #1 recommendation if you are looking for a very personable, friendly, helpful, professional pharmacy. The Boggios staff are always there to help, to answer your questions, fill your prescriptions ect. It's your one stop shop for your medications and health needs, day to day household items, passport and personal photo development, Optometry and eye glasses, parcel pick up, as well as a place to purchase a beautiful card and/or gift for any special occasion. Boggios has it all and always has a warm and welcoming atmosphere. You are not just a customer when you come to Boggios, you are always treated like family and once you come here, you won't want to go to any other pharmacy. They have lots of parking, they are wheelchair accessible, and is located downtown; they truly are the heart of Port Colborne.

I purchased a transport chair from Boggios in Port Colborne in November 2022. I was inconvenienced when I had to return to the store to have the handle bars looked at. They were collapsing when I was being pushed in the chair. That was fixed to satisfaction. A few days later, I again had to return to Boggios to have my foot rest replaced because it was loose. It was replaced, however I had to go back again not too long after for the same foot rest to be replaced. They did replace it.When I bought the chair, I was not told of their two week return policy. After using this device for just a few uses over the return policy duration, I wanted to upgrade to a traditional wheelchair. I called the store to ask if they would credit me an amount. I was not asking them to refund me. I was told by Mae (not sure if I‘ve spelled her name correctly) that she would need to ask her manager. After 6 days there was no communication from Mae or her manager to let me know that they would not help me and that I was past their two week return policy. Remember, I was not informed of that at the time of purchase. I did not and do not expect this sort of service from a FAMILY owned and operated business. I would expect that level of service from a larger corporate store. I thought that I would give the family business a chance first.It looks like the next upcoming loss of revenue for this family business will be when I rent a knee scooter from Motion in St. Catharines. This would have been quite a lengthy rental for approximately three months. I have an upcoming surgery that I have been scheduled for that requires a knee scooter.

I have truly never had worse experiences with any other pharmacy. The lack of professionalism and attention to detail is honestly astounding for a place that was so highly recommended to me. They have repeatedly gotten my prescriptions wrong and have never followed up on any request. Don't even get me started on wait times in store. Even my doctors office has officially requested i switch pharmacies, that's how much they like dealing with them.

Greetings,I just wanted to let you know how grateful our family is for your worker Lynn. She was delivering medication to my Mother today when she found my Mom on the kitchen floor with a coffee pot shattered all over the floor. Lynn attempted to help Mom get up, but was unable, so she got help. Mom was attended to and she is fine. Lynn even cleaned up all of the broken glass on the kitchen floor from the coffee pot. If it wasn't for Lynn I don't know how long Mom would have been on the kitchen floor or what the outcome would have been.Mom offered her a little money for her help and kindness, but Lynn refused saying that it wasn't necessary.Please thank Lynn for me and our family. We really appreciate her kindness and caring and we hope Boggios realizes what a great employee they have in Lynn.A Grateful Family.

I walked into the Port store today looking for a brace for tennis elbow. I was thrilled to receive prompt service and great help from the lovely lady in the equipment section. She said they didn't have my size but she called other Boggios to see if anyone else had one my size. When she was unable to locate one at other stores she brought me to a section of sale items. We were able to find an excellent model and it was on for about half price. From there she asked for my benefits provider and offered to see if it was eligible for coverage. It wasn't, but I said I would do it through my business and she automatically knew to print a large receipt for it. It was so refreshing to deal with someone so good at their job and with someone who was clearly passionate about helping people in need. She showed patience with the person ahead of me and and made sure she was happy with he product before moving on to me. She also had a great sense of humor which is hard to come across these days. I think her name was Becca. She deserves a pat on the back!

They're really great here. Sometimes it's a bit of a wait but that is the only complaint I could muster. Their home delivery is free, and all of the staff is incredibly friendly and knowledgeable.

Often terrible service. (They had one guy who was terrific/friendly…I don’t see anymore). They don’t keep up on refills and you end up missing medication..without anyone saying anything. No matter how many days/weeks ahead you order them…to try to be safe. Ultimately…They forget or miss filling rx’s. And miss delivering some (like they grab one bag instead of two). Happens more often than not. This can be extremely serious to patients’ health! Missing medication! Once, It happened just before a trip, and I flew out with 3 pills..that I had to “wean” off of, over the first week. Very dangerous! Not healthy!I also do NOT understand how they deduct from refills!! The numbers change differently every time. Weird.I’m done here.