Club16 Trevor Linden Fitness

Went in to cancel my girlfriends membership but was told we had to call a third party. Waited an hour on hold, and once canceled, was emailed a bill for 71$ unbeknownst.Went back inside to get an explanation and also a refund for 12 personal training sessions that were never used (value of about $700) but we're told these were non refundable and we would need an active membership to use them, but could not refund. We explained that after trying to use them for a year that we were unable to find a trainer with a schedule that matched ours and would not be able to make use of them, hence us cancelling the membership. Was also unable to refund the 71$ as this was the annual fee for club improvements" of a gym we are no longer using. Asked for a copy of the contact to review but never received it.Bottom line

Gym is nice and staff are friendly.Started the gym not too long ago and the two personal trainers I had/have are amazing! Meghan is my PT, and she helps with so many different components important to exercise like mobility, diet and lifestyle tips and tricks. She also makes things super fun and perfectly heavy :). I now wake up doing sit-ups.

I started going to the gym last year, and Club16 has been a great option for me since it's quite affordable! I went in with the intention to make going to the gym a weekly routine and to reach my physical goals.I bought a personal training package with Baran to help with that, and omg, she's been amazing. At first I was skeptical if personal training was really worth it, but I decided to make the investment. There were so many things I didn't know from bracing to protein intake to hypertrophy.Whenever I went in for my session, it held me accountable and I could also look forward to it. It was like I was going to the gym to meet a friend who always pushed me to my limit (in the best way possible)! When I had any questions, she'd always try and give me the most informative answer. She has a lot of technical knowledge and I could tell she was passionate about helping me reach my goals!I highly recommend Baran if you're looking for a trainer, absolutely love her!

Opted to give this gym a try. Eight pieces of equipment were non-functional with repair signs posted. Tried various bikes and treadmills but the TV signal did not work on any of them. Went to the bench press. There are only 2 bench presses for a gym of this size with many users waiting, resulting in lengthy delays. According to other gym members, this is a frustrating, chronic issue. Five workers were socializing behind the desk for over an hour while hand sanitizer dispensers and soap dispenser in the men's bathroom was empty or broken. Surprised Trevor Linden associates himself with a gym in such disrepair.

Huge shout-out to Sofia, Paige and Ethan for their outstanding work in keeping this gym clean, organized, and fun! Their dedication ensures a top-notch experience. I highly recommend this gym for its fantastic team and excellent atmosphere!

I am writing to express my dissatisfaction with the recent experience I had with Club 16. I had signed up for a membership with the gym, and I was charged $52 without my consent for an annual fee. When I initially registered for the membership, I specifically asked if there were any annual fees, and I was told that there were none. I feel misled and taken advantage of.When I requested a refund, I was informed that it was not possible. Even when I reached out to your customer service team and Head Office, I found them unhelpful and unapologetic about the situation. Your lack of accountability and transparency was extremely frustrating.I believe it is important for businesses to adhere to ethical business practices and provide accurate information to their customers. The experience I had with Club 16 has left a sour taste in my mouth, and I would like to request a full refund for the unauthorized annual fee.I hope that you take this feedback into consideration and encourage you to improve your business practices for the sake of your customers. Thank you for your attention to this matter.They have poor customer service.

First Impressions were good. Friendly staff and great price, but the issues soon arose after coming here for a few months.It's a very busy gym and it's somewhat filthy as well. You'll definitely be struggling to find parking and you will be waiting for a bench for forever during peak hours.Some machines are quite filthy too, I'll touch the mechanism to adjust the positioning of the machine and I'll have touched some mystery goo.However, despite all of these issues. It's a great starter gym with a lot of friendly gymers.

Awesome gym awesome staff, they have an excellent women’s side that will make you feel super comfortable. It’s a great environment.Special thanks to Elise who has been a familiar face for me while starting my gym journey, she remembered me right away and is very kind, welcoming, and helpful.

I've just recently finished personal training here and I had an amazing time. My trainer Simon was very kind and helpful, he understood what I wanted to do and helped me do it. All of the staff are very friendly and no one has ever given me trouble in the gym. Would highly recommend going here if you are looking for training.

This review is for the Coquitlam Club 16.Do yourself a favor and avoid this fitness center at all costs.Take the time to read their LOWEST reviews to get some idea of their lack of ethics.When at first you sign up they are absolutely your best buddy.A whole different ball game when you try and cancel.It becomes a nightmare to deal with them when cancelling.All the staff give you a different explanation as to how you should cancel or who deals with the actual cancellation. All this is done to delay the cancellation so that they can continue to charge you with the bi weekly fees and other hidden fees.And yes, I have not given my real name for fear of victimization from this fitness center that seem to extort and intimidate hundreds of people