Hôpital vétérinaire Anima-Plus Île-Perrot

After a urinary blockage procedure, my cat still couldn’t pee due to probable nerve damage caused by the blockage. But Dr Bayard and Dr Boiselle never gave up. They followed up with me every day for a week. Checking up on him and manually emptying his bladder. They gave me advice and support until he finally started to pee on his own! Very thankful to them and the staff for taking such good care of Symba . They were all extremely kind and caring.

Staff is very uninformed of information they need to relay to clients about their pets. Since the Doctors are busy with schedules, you would believe that the secretary staff would be able to provide more information.They have been rude, ignorant of what has to be done.To be fair as well. When something like medication changes. The owner should be informed, not just changed all of a sudden and when answers are asked for as to why. The staff snaps back with the worst attitude. I can see that they do not care if your pet dies, it's just a paycheck to them.Avoid this clinic at all costs. Unless you are following your vet from a previous clinic. In which case make sure you get concrete instructions from them within the day. Otherwise you will never hear from the place with playing tag over voicemail.

Very nice staff and Dr.'s. It is clean and welcoming. Prices are competitive. I saw Dr. Brown. She was so nice and obviously loves animals. She took her time with me and answered all my concerns. I did not feel rushed at all. She also called me to see how things were going. She made me feel cared for. I've been to many veterinary clinics on the island of Ils Perrot and surrounding areas. This one is the best.

The best part about this place is the receptionist. She is so professional, kind, patient, and polite. Haven't seen customer service that good in a long time. I come here for my cat and dog and always left happy.

Had a emergency with my dog at first they said they were booked solid but called me back like 30 mins latter with a apt that dayThey were very nice and took good care of my girl

My cat was dying of a hypoglycemia, and they accepted him despite the fact that they had no free vets. They kept him for the whole day, and saved his life and our hearts. BIG thank you for not leaving us outside!

I'd like to start this review by saying the staff is extremely friendly. They're genuinely nice people and they mean well.However, I felt compelled to write this review to warn people in the future. You may be checking the reviews after an odd experience, like I did, wondering if anyone else notices that something is a bit off.The first red flag I had was during my initial meeting with this vet. Everything leading up to the appointment was smooth and friendly. Though, prior to the vet coming in to the room to check on my puppy, they asked if I wanted to do a procedure that was only beneficial in the spring and would need to be redone in 3 months (which would be the spring time... making it 100% useless to do at that time). I told the vet assistant we'd wait and just do what we were there for... It was extremely odd and felt a lot like a cash grab.I checked Anima-Plus's google reviews to see if other people had similar experiences and all I could find were positive reviews about how friendly the staff is. So I decided to stick it out, they seemed organized, friendly and professional.Last Friday my puppy started acting weird. He was clearly in a lot of pain. I contacted Anima-Plus and scheduled an emergency appointment as soon as possible. To their credit, they saw us within 2 hours. They said my dog was in too much pain to do X-rays and they'd need him to be relaxed before they can X-ray him to find out what was wrong. They gave him 2 shots and told us to come back in 3 days to get the X-rays. They also gave me 3 HEAVY DUTY pain medications, advised me to start the medication the following day and that my puppy would be groggy and sleepy on the meds.That night, My puppy was looking much better. I figured the shots had kicked in and he didn't know that he was still in pain. The next morning, I was trying to stop him from playing, running and jumping when I realized he was showing absolutely no signs that he was in pain... The shots were only supposed to last for 24hrs of pain relief and we were passed that 24hr delay. So I called Anima-Plus.While I was on the phone with them, they urged me to give him the medication. They were persistent and said that my puppy was definitely still in pain. I was confused because if he's in pain he'd show some sign that he was in pain and we'd learn something, but if he's drugged up, we won't learn anything. They said that didn't matter and to just give him the medication.One of the drugs was so strong that he'd need to be weened off of it if we started him on it. I opted not to give him the drugs, I decided to just monitor him and get a second opinion instead.The vet that I went to next said that my puppy was in perfect health. They said Anima-Plus had made the right decision with the initial shots they gave and that's likely why my puppy recovered so quickly. However, I was correct to question the drugs. He didn't need them, he was perfectly fine and we wouldn't have known that if he was drugged up. The 2nd vet told me what likely happened and said an X-ray would also be useless because we could see that his spine was okay by the way he was lying down and moving.So, I paid $300 for drugs that I didn't end up needing (which Anima-Plus will not take back) and they wanted me to pay for an X-ray that would've been useless. Though they are nice people, they understand that pet owners will pay whatever it costs to take care of their fur-babies. They know this and they unforgivingly exploit it.That said, the worst part isn't the money. The worst part is that my poor puppy can't speak for himself. He would've been silently suffering at my hands because we would've been giving him crazy drugs that he didn't need. I would've been a wreck watching him suffer, wondering what the heck was wrong with him, meanwhile I would've been the one causing him pain. THIS is what people need to be aware of. THIS is the part that I bear resentment for. It's one thing to steal my money, but it's another thing entirely to put my poor puppy's health at risk for a profit.

Very caring and considerate staff when we had to deal with the passing of our cat. They even sent us a condolence card with a fur tuft and paw print, it was very sweet!

I've been to quite a few veterinarians, I'm also quite selective, this has by-far been the best. I don't care too much about the price, as everywhere you go is roughly the same give or take a few bucks--for those who do care though, this has been the cheapest. We're from out of town and couldn't wait to get back, we needed an appointment on a Saturday for our dog- we got one in a good 3 hours (many places were closed, or wouldn't take us). Dr. Jean-Marc Bayard is the nicest vet we have encountered and couldn't be more pleased with the work he did. He knows exactly what he's talking about and was so genuine. He listened to everything we had to say, gave quality advice, and went out of his way to make sure our girl was properly taken care of. He even, very kindly, corrected bad advice we were told at other places. Thank you very much, when we are in town- 100% we will be coming back here.

*edited:This has been my long time veterinary clinic for generations of my cats, and they've always been great for mundane services, be it an annual check-up, treatment of seasonal allergies, or monthly weigh-ins for weight-control. Following a recent emergency that required immediate and ongoing medical care, the team at Anima Plus have demonstrated a clear interest and ability to act in Peppers best interest and do what it takes to get her on the mend and healed.