Bluewater Imaging - Lawrence & Dufferin

The Arab Doctor wasn’t nice to my pregnant wife during ultrasound.More western or Canadian training needed.

Receptionist at the Lawrence office was very rude on July 4th around 3pm. She had a hard time understanding how to spell a patients name through a phone call. And what she do? She calls the patient MEAN then hung on her. Get rid her there are plenty of others that her better.

Horrible place. Feels more like a prison than an ultrasound clinic. There is no air conditioning in the hallway. The place is dirty and cramped. The technician wouldn’t let me be present for my wife’s ultrasound despite me being fully vaccinated and wearing a mask. When asked for a reason, she just shrugged. Avoid this place at all costs.

Horrible place do not go here at all !!! The staff & everybody is so un professional, showed up for my appt at 9:00 was still waiting at 9:45 so I asked the receptionist what was taking so long , they told me “ oh 2 people before you came in late so it’s another 45 minutes “ so they told me I had to wait another 45 mins till 10:30 to have my appointment.So un reliable do not go here at all !!

Terrible experience with the front desk at this location (960 Lawrence West Avenue).First, they booked me a wrong date and hour. I arrived at the place and the lady didn’t even say “I am sorry”. Next day I came for my real appointment and she did not look into my face. ALSO she was yelling at the seniors that arrived with me. Is this serious??? This place receive most seniors. She can’t have this behaviour. I see a lot of bad comments about them here and they keep working there and without any change. This is ridiculous.AVOID THIS PLACE!

No respect for people's time when appointment is made. I show up early for my early morning appointment, staff says to take a a seat. 30 minutes later, with the waiting room filling up, and no patients seen yet, I ask are they backlogged and they finally say yes and can't seem me soon. So disrespectful. Waste of time and you have to pay for parking, waiting to be seen. This location should be shut down.

I called 3 days earlier to make an appointment for my 91 year old disabled father and was told it was walk in only. When I got there I was turned away because I didn’t have an appointment. No exceptions and staff did not suggest any other locations. Poor management and lack of communication. I found Lawrence and Bathurst X-ray and ultrasound who were happy to do the X-ray.

I'm not quick to leave bad reviews, but when it comes to medical imaging I feel it's especially important to warn others about low-quality service.In my case, my midwives gave me a requisition for an ultrasound to follow up on a minor anatomical issue seen in an earlier ultrasound (at a different imaging service). Following up on this very specific issue was the sole purpose of the ultrasound and was clearly indicated on the requisition. During the ultrasound itself, I was a little taken aback by some mild unprofessional behaviour (the technologist squeezed a nearly-empty bottle of gel onto my belly like she was getting the last little bit of mustard from a bottle onto a hot dog - not very dignified and none of the usual warnings about it being cold - and proceeded to barely speak while taking a long time during the ultrasound itself, getting a lot of images that didn't seem relevant to the anatomical issue at hand) but I brushed this off at the time and eagerly awaited the results.Yesterday at my midwife appointment, my midwife told me that not only had Bluewater Imaging taken unusually long to send them the results"

Hand sanitizer empty, receptionist constantly coughing off and on for my 30 minute tome there! No mask! Extremely slow 30 minute wait after appointment time. Receptionist no where to be found, ignoring patients in line! I could go on but what's the point? Nothing changes!