Henderson Animal Hospital

This used to be a good vet clinic. Although the reception is really friendly the veterinarian that I saw last season was not very professional. No skills in dealing with dogs with any signs if aggression or fear. The vet techs were also very unhelpful to the point of being unprofessional. The most recent visit including the past visit the technologist was down right rude. No longer is this clinic a clinic I would refer anyone to. Hopefully Dr. Singh will correct or improve the staff and their service in short order. Very disappointed with the very poor service or lack thereof received!.

Ridiculous! I was looking to get just a price for what it would cost to examine my pet and they had to over complicate everything!They would not even quote me!How can I make an appointment if I don't know the cost?Veterinarians these days are just looking to fill their pockets and they don't care about the animals. SAD.I thought these guys were different but I guess not. Don't bring you beloved pet here.SHAME ON YOU HENDERSON ANIMAL HOSPITAL!

Not even worth a one star review. These people are absolute crooks and must have graduated at the bottom of the class. They have no idea how to assess an animal for leg injuries, and tried to say my dog needed surgery on both legs ($6000+) . Went for a second opinion at another clinic and after watching the vet do a number of checks on my dogs legs they found that one knee had an injury but was healing fine and there was absolutely nothing wrong with the other leg. This place should be shut down and their licenses pulled.

Front desk staff, mainly one person, is absolutely terrible and requires customer service training. She is the main reason we switched vets, talks loudly, does not listen, very secretive about pricing, rude when asked what the costs are. Impossible to have a discussion with. I would not recommend this vet as long as this person is working at the front. I would hate to have to deal with her if I had an end of life situation with my animal. I see other reviews that are similar. One other thing is that they charge a lot of what I call F you fees, want a human version of a med, you need to pay a fee. Need blood work the following month, you need to pay another exam fee on top of the blood work fees. Every possible thing is charged for and more.

I love Henderson Animal Hospital. My most recent experience with the front staff as well as with Dr Singh was so wonderful. I have been coming in for about 2 years and it is always a pleasant experience. They really make you and pet feel comfortable. I never leave feeling like it is a business making money. It is paying for consistency and care.

Terrible grooming salon! My wife took our dog today, they cut it very badly. ((I'm upset. Save your nerves and money! We were in this salon for the first and last time! I do not recommend taking your children to them!

Total money grab, Didn’t fully treat my dogs ear infection in order to have me come back again. They try to force a follow up, knowing they didn’t fully treat the problem the first time. I called back three weeks later to “follow up” as I noticed his infection came back full force, and I was told “it’s too late you should’ve booked a follow up when we offered it to you now it’s going to be full price “. I asked if it was possible to speak the the vet, as it’s hard for me to get him there- and was hold he doesn’t waste his time on clients phone calls .Another vet, down the road said the treatment prescribed was incorrect, and likely why they force a “half price” follow up.

On two different occasion I brought my puppy to the Henderson Animal Hospital for grooming and both times had an awful experience with their groomer, Heather.She was rude, condescending and not pleasant at all to talk or deal with. After raising my concerns with the staff, I was told my complaint would be taken to the boss since they had already had several complaints about Heather in that same month.I never received a follow up from any of the staff after voicing my concerns of my experiences and have since found a new place for grooming.

Terrible communication and terrible service. Told me my cats condition was due to stress when he actually had a crystal blockage and couldn’t pass urine, he spent 2 days at Pembina emergency vet 3 days after my apt with Henderson vet