Downey Ford Sussex

Went in to get my ac fixed on my Ford Explorer.... I came out with a 2022 Ford Bronco Sport Outer Banks lol. The price they gave me for the explorer was way more then I taught they would. Missy was my sales rep, she worked super hard to give me the best deal possible. She was very friendly and professional. Carmen was the finance rep very professional extremely approachable. She gave me a deal on a extended warranty that soothed my needs.Overall experience very welcoming team, professionals, service team also was quick and masters of there trades.Best regardsJoe

I liked the friendliness, responsibility and professionalism of the team. special thanks to Kevin Howland and Carmen McAllister for their help and support throughout the process. I hope for further cooperation :)

Definition of a STEALERSHIP! Amazing service, until you need work done under warranty. Hal is rude. As soon as you have the slightest disagreement with what he's saying, he snaps at you. Had to argue to get a loaner, and the loaner they gave me was caked in mud. Had to spend $10 at car wash to take out the to remove all the mud in the rims. Not to mention he refused to give me a loaner, until I asked to speak with the manager.

Top notch team able to help answer all sales and service questions

Brought my Mustang in to service department to have the rear camera fixed and another defect and during booking I asked the service lady to check the tire pressure in my tires. Upon picking up the vehicle she tells me I owe $56.37 for checking the air in my tires. WOW, a whole 30 seconds. I 1st thought it was a joke as I assumed it would be a common curtesy since they made a bundle of money replacing the parts. I was so upset and even spoke to the manager who was a joke. I was robbed and hope everybody reads about this and avoids this dealership at all cost. The worst thing about all of this was I had plans of purchasing another mustang from them but their greed was overshadowed by their intelligence.

We enjoyed great service and attitude from everyone at the dealership.

Incredible experience with the recent purchase of our Explorer. They made the process seamless and stress free ensuring our comfort and purchase contentment were first priority. Highly recommend purchase or service with this professional and passionate sales team.

I recently bought a new car with Amber, she was and is amazing. Found the perfect car for us with a few beautiful upgrades. Highly recommend.

Hi Iam from Moncton and it was going to be 3 weeks wait for service so I took my f-150 in for some work there they took very good care of me thanks so much c you again

Hal is disrespectful and rude. Never want to see again the “smart” face of general manager.