CAA Store - Hamilton Mountain

Very fast service and knowledgeable reps. Had to get a photo of my infant taken for passport. They were very patient and helped make sure the Pic would be acceptable to the government.

My wife and I went for travel assistance. She sent us via email 11 potential spots that met our criteria. We left and have been unable to reach her by phone or email no return call. Its been over 3 weeks. We have since booked with trip central. We r CAA members

I Have Been a Member since 1992. Great service when Your Car or Truck Breaks Down. The Membership price is Worth even if You only get 1 Tow. It's Piece of Mind for all Your Roadside Assistance.

** TOWING **CAA / Cam from PrecisionTowing picked up my vehicle in Dundas this morning.# 602He was professional and extremely pleasant.A real pleasure to deal with even though my car was broken down.Excellent at his job !Thanks so much Cam - l hope your boss sees this. Trish

Paid for a gold membership, called CAA after going in a ditch, hitting the low spot and popping back out the other side. They basically told me they can't help me. Apparently if I'm stuck, their tow trucks would get stuck too. I'm hurt and they did nothing for me. What's the point of having a membership? *writing this from the ditch with a bloody nose and sore face*

The travel agent was always busy, said we need to make an appt. We leave for our vacation one week from today and no one has contacted us to pick up our tickets. When I called and spoke to her she said she was busy and would call back. No one has called, finally someone else called back and booked us in just to get our tickets. If they are that busy you need to hire. I don't like the way this went.

They're very quick to see if you need help. But there's hardly anybody there to help you and you actually need it. They're always all busy so it's best to make an appointment

Jennifer was so helpful and friendly. She was such a pleasure to deal with!! So knowledgeable! Thank you Jennifer!

No follow through.We had booked an appointment and had the whole family show up to arrange our march break holiday for 11 people with Helene. We spent an more than an hour discussing different options with her. She was in a big rush to leave the store and had her coat on and left before any us. Before she rushed off she told us that she would email us all the options we had discussed with more information. We waited days and despite expressing the urgency of booking the holiday, no email showed up to the multiple people in our group that provided email addresses. Junk mail was also checked. Only after sending an email prompting a response did she send only one of the multiple options we discussed with no further important information. We decided to book our vacation quickly and easily with another travel agency. Won’t be going back to CAA travel.