Profile Properties Ltd

Miss Janice was really helpful and resourceful to answer the questions I had to understand the the insurance policies that our building has with the Strata and also she help me to find the letter for my service dog that they got on their files. Thank you so much miss Janice

Corrine and Colleen have always gotten back to me very quickly. They are in the unfortunate position of delivering decisions made by someone else, so don’t let the bad reviews fool you. I may not always agree with the info they give me or the decisions they relay to me, but they always do so promptly and politely.Just look at how Colleen has answered nearly every review here. That is a preview of the commitment I have witnessed.

For context, I have worked with many Property Management firms and not all our created equally. Recently, I have worked with at least 5 of Profile's team members directly and I am very impressed. I was astonished at how consistent the dedication to their clients shown across the bunch was! It's a shame that the vast majority of their clients who are happily-served, don't leave reviews, but I guess that's the nature of reviewing" - most only do when they have perceived a problem they believe to be the fault of the vendor. I can tell you first-hand that Profile is wholly invested in their client's interests and the team is comprised of competent

I have worked as a contractor for Profile Properties for over 10 years. The team at Profile are organized, personable and I can see that they care about the properties it manages and the residents of those properties.It is common, in my job, to meet various property managers on site for meetings. In my experiences over the years it is obvious the team goes the extra mile for its clients versus taking a minimal/passive approach to property management. In addition, when on site, I witness the positive interactions between the strata/rental managers and the residents which is a direct reflection of the positive relationship.All in all, a great company with great people.

As a council member on a fairly large strata managed by profile I have nothing but positive things to say about my experience with Profile. Our strata manager, Anders, is great. He makes council's life much easier. Communication with him is always prompt and he has excellent initiative. I've dealt with several other property management companies over the years (Rancho, Dorset, MacDonald, First Service) and have to say Profile had been the best I've seen.

What does it take to be an employee for a property management company?An understanding of finance, general knowledge of building maintenance, experience with building codes and permits, perhaps a grasp of property inspection, and the list goes on. Of course, how about strong customer relations? Should that be placed on top of the list? Are you not working with a variety of personalities? Do you think it’s important to have good customer/client service?Well STOP right there if you’re contemplating making contact with Profile Properties! Because they have zero skills in the above mentioned! The staff are abrupt, rude, short, and honestly – I’ve had better conversation with Head Cheese! Nothing gets done, they don’t return your calls and when you finally make contact with them – complete cold and detached from what is going on! Very sad!Pathetic actually! I’m not sure how they stay in business.

Profile Properties is professional, knowledgeable, and well-organized.Volunteering for a strata council can be a challenging and time-consuming responsibility. Our strata switched to Profile about one year ago. Since then, we have noticed a significant change in response time for all tasks. Profile has a great team that provides excellent quality service.Our strata manager Anders gives the care and attention needed to ensure our complex operates efficiently.

I had a terrible experience with this management company. I feel humiliated because you need to implore for the basics when you need them the most. First my car was vandalized. Yes, I know I have car insurance but this vandalism was premeditated, I told the management about that but no actions were taken. Result: my battery was stolen. Then there was a flood at my place. When the flood was happening I called the manager a few times and sent her a few emails but got no answer so I had to call the fire department. After that, I had to humiliate myself again and send millions of emails and leave millions of voice messages to the manager to get a rent discount because I had to live in hotels for 3 weeks. Yes, I know I have tenant insurance but they don't reimburse all the money that I spent with hotels and food and somebody had to pay for the deduction. Besides that, I didn't have a full apartment anymore because of the damage so there's no reason to pay for the full rent. After weeks imploring for help and humiliating myself, I finally got an email saying that she was super busy with all the 800 units that she needs to manage. Finally, I moved out a few days ago but yesterday I checked my bank account and, guess what? I'm still being charged for rent. Of course, the management company is perfect so it was my fault again, I should have called the bank" and asked them to cancel the automatic deposit because the property management company missed the deadline to remove the automatic deposit when I told them that I was leaving the unit more than a month ago. I told them that I wanted my money back in my account yesterday but I've been ignored by them again now. Anyway

I'm the current strata council president at a smaller, 40-suite building. Adam S has taken on our building as part of his portfolio, starting last November. I'm so happy with Adam's services to date. He is prompt with his replies and goes that extra mile in getting quotes and in following up with contractors and vendors to keep us updated. Natasha, a member of the office staff, has also been very helpful with contacting vendors for quotes. The have a great team who seem to work well together for everyone's benefit.Adam is very organized and efficient. He is also very patient with our frequent and sometimes annoyingly-long email threads. He's been super helpful in doing extra research to help find answers to some questions we've had.Having been on a couple of buildings' councils for a total of more then 10 years, I find Adam very easy and pleasant to work with.

Our company has been providing services to Profile Properties for over ten years and has developed a long history and relationships with several managers and staff. I would like to thank you all for the professional way that you have always handled our business concerns. Even more important to me is the way that you have taken time to go the extra mile when it was required by us or from the strata that you serve. Everyone from Lynn at the front desk, the managers, and the owners, have always treated us with the utmost respect and dignity. A few years ago when we experienced the loss of my father and more recently my mother the managers and staff treated us like family" and were very understanding as we needed to take some time with our family. The care that you showed to us was much appreciated. Thank you for the work that you provide to us