Holiday Inn Express & Suites Gatineau - Ottawa, an IHG Hotel
721 Reviews
About the Business
Holiday Inn Express & Suites Gatineau - Ottawa - Gatineau, Canada | Official site of Holiday Inn Express & Suites Gatineau - Ottawa. Stay Smart, rest, and recharge at Holiday Inn Express - Best Price Guarantee.
Contacts
Call Us
+18195038800
11 Imp. de la Gare Talon, Gatineau, QC J8T 0B1
Hours
Features
- Delivery
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
- Debit cards
- NFC mobile payments
- Credit cards
- Takeout
- Dine-in
- Wheelchair accessible seating
- Wheelchair-accessible washroom
- Healthy options
- Small plates
- Lunch
- Dinner
- Dessert
- Seating
- Washroom
- Casual
- Cozy
- Groups
- Accepts reservations
- Great tea selection
- Alcohol
- Beer
- Cocktails
- Coffee
- Hard liquor
- Wine
- Bar on-site
- Outdoor seating
- Romantic
- Upscale
Recommended Reviews
Achal Madkan
25.09.2023
Holiday Inn Express & Suites Gatineau - Ottawa, an IHG Hotel
We stayed at this property for 3 nights with a child and overall experience was a mixed bag. Here are the goods and the bad from our experience:Goods:(1) Free Parking(2) Clean Property(3) Comfortable Beds(4) Courteous and pleasing staff, i wanted to get some salt and pepper at night and the staff at the front went to the breakfast room and got some for me.(5) Free breakfast with a lot of optionsBad:(1) Even though the staff is courteous and attentive, you wont get the service you have asked for. We stayed here for three nights and for two days continuously we have personally requested at the front desk for making our beds and cleaning the room but to our surprise, even though we were assured at the front desk, nobody made our beds or cleaned the room (check the photos of the garbage piled up for 3 nights). We did not leave anything on the beds as the staff requested and the do no disturb sign was also no on the door(2) Poor sound proofing in the rooms, you will hear other people walking or talking in the corridors at night or early morning(3) You will get exactly the same breakfast options every day you stay here. compared to other hotels they have some additional options but they are same every day.(4) The air conditioner even though its off, you will always hear a hissing sound out of it. It is manageable though, you get used to it in no time.Overall compared to the price, staff and the amenities this hotel was satisfactory but due to lack of cleaning the room and making the beds despite of requesting it religiously twice, two days in a row turned the matters sour. Having said that, I will not choose to stay here or any IHG property in the future.
Inderjeet Singh
23.09.2023
Holiday Inn Express & Suites Gatineau - Ottawa, an IHG Hotel
Good hotel. New and fresh.Terrible service.The breakfast place is just too small for the number of ppl they have rooms for.One keeps waiting for chairs and a table to sit.Food on the counter was running out and one would wait for eternity for replenishment.Overall the space is not adequate for the size of the hotel. The food service area is in a corner and crammed and felt like a Newyork train station with everyone bumping into each other trying to go in & out of two doors to grab food.No option for lactose-free dairy.We stayed four days(three nights) and did not get cleaning despite requesting at the reception on the third day.All we got was a towel refresher and one-bed makeup. The second bed was left as is.Have two paid EV charging stations (great that they charge by usage and not time)Two more EV spots but only one slow free tinker charge outlet that is good to charge a cellphone only.The lady at reception when we checked in was least happy or interested to talk or answer any questions. Was on the phone with someone and took ages to get off when we reached. No welcome or sorry for the wait or even a smile to try and make it pleasant to have a guest.Staff the other day were pleasant to talk to.
Joe M.
16.09.2023
Holiday Inn Express & Suites Gatineau - Ottawa, an IHG Hotel
Decent HIE. All the staff I interacted with were very friendly and helpful. Saw a couple of people working on maintenance and typically cleaning. Room was fairly clean but could use a little maintenance as the air conditioner made a squealing noise like a bearing going out. Only way to get it to stop was to turn the unit off at the plug. The floors are also hard (no carpet) so it's a bit louder to walk on. We were on the top floor so not sure what it sounds like if there is a room above you. Bedding was comfortable. Lots of options to eat around here within walking distance.
Marcela Turizo
14.09.2023
Holiday Inn Express & Suites Gatineau - Ottawa, an IHG Hotel
The stay in general was pleasant. the room was clean and spacious. The staff was nice and friendly.However the breakfast was terrible, too many people, few tables, a long line to serve food that was the only bad thing.
Rochelle Montes
03.09.2023
Holiday Inn Express & Suites Gatineau - Ottawa, an IHG Hotel
My family and I had an extended stay at this wonderful location! The building had an ample amount of parking with multiple accessible entrances that made it easy to get in and out. The room was so modern and clean. Special mention to their coat rack and bench to make storage and use easier. The bath room was also incredible.The breakfast and breakfast room was phenomenal. The breakfast room had so much room and we were also able to use it later as a hangout place outside of our room. Many other hotels DO NOT have this feature. Then the food! Great variety and great tastes! The free coffee available 24/7 was another display of customer service from this hotel.The staff was so nice! From the moment we got there they were so accommodating and always ensuring that the place was clean and sanitized.
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11 Imp. de la Gare Talon, Gatineau, QC J8T 0B1
Holiday Inn Express & Suites Gatineau - Ottawa, an IHG Hotel