Abbey Rentals & Property Management

In all honesty, I'm thoroughly pleased with Abbey Rentals and how they conduct themselves.Although I can relate with some of the poor reviews, Abbey Rentals just went through a management shift and WOW - the difference is huge!!!Based on my experience, they're very courteous, helpful, and quick to respond to my needs. Considering this is a more localized company, I've experienced horrible service through corporate outfits that I haven't even been a worry with Abbey Rentals in my two years of tenancy here.If you're looking for a good, affordable place to call home, definitely consider Abbey Rentals and their new management!

DO NOT RENT FROM ABBEY RENTALS. We signed for a house originally managed by PAD rentals (great company) than in April we got a letter in the mail saying that Abbey Rentals was going to be our new property management company. I called them saying we needed a few days for rent and they insisted we send them a EMT or we would pay a $50 late fee and interest on rent. I sent my half of rent and a few days later PAD rentals called me asking for rent. Turns out abbey rentals was not our new company and they refused to give me my money back. After finally getting in contact with someone they told me I had to email support (I already did twice) and I would maybe get my money back. I threatened the police and I got it back a few days later. A month later we got another letter in the mail saying they were our property management again, this time they surprisingly were. It took almost 3 weeks to get a response from them about paying rent and I told them about all the repairs needed in the house. About 2 weeks ago we also got a letter in the mail saying we were going to be evicted because we owed $400 of rent. They were trying to charge us $1800 for rent when our rent is $1600 a month. I mentioned about a furnace filter and they said it they put in a work order for it. 2 weeks later and it still wasn’t fixed and now our AC was broke. I went and got a furnace filter myself and they still never came to fix it. It was a heat wave and it took 3 days for them to come fix it. A few weeks later our AC broke again and someone came to fix it. He came Wednesday and said he would be back Thursday. He didn’t come back until the next Tuesday to fix it. It was another heat wave and we were not allowed to turn the AC on the entire weekend. Now, it is the THIRD time our AC has broke. The guy has come once again and said he doesn’t have time to come tomorrow to fix the AC so he might be back Monday but we’re not allowed to turn it on. We don’t have screens in our windows to open them, I have 2 dogs that need the AC and it’s a heatwave. The property manager will also randomly decide to come park her car in your only designated parking spot and leave it there for 2 days with no contact information. They NEVER answer the phone, especially on fridays. HORRIBLE company to rent from.

I have been a tenant with Abbey Rentals since 2018. I have always been very pleased with their responsiveness and communication. Maintenance requests are dealt with promptly and efficiently.

I have Abbey Rentals managing 8 rental units in the London area and I could not be happier with their services. We are aligned in providing tenants with a positive living experience by arranging regular improvements to the units and being available for tenants when repairs need to be made.The online portal and reporting is also excellent and the perfect summary for reporting on my tax return.Very friendly and I recommend to any prospective tenant or owner requiring management of their property!

i felt like i needed to post my experience with Abbey Rentals after seeing some of these reviews. I have had nothing but professional and friendly interactions with Jamie and the staff at Abbey Rentals. My appointments have always been on time and never had any issues. I think some people want to complain just for the sake of complaining, but i feel like giving credit where credit is due. Again i can only speak to my experience and the friends i have that are also renting from Abbey and all of us would recommend them.

If I could give them zero stars, I would. They have managed a number of properties for me over the years. I do not know what.has happened to this cokpany. They used to be very good. But recently, completely unresponsive. Got us TERRIBLE tenant that ended up costing us thousands of dollars in unpaid fees and damages, partly due to Abbey not addressing issues in a timely manner, despite us following up with them for over a year. Would not recommend

These were the pictures of the house when we moved in.... first two pictures were the condition of the washer.... emailed them couple times to let them clean the house, no responses at all... We had to get a new washer because we didn’t want to risk our health to use the one they provided.... If you’re lucky enough, you might be able to get toilet fixed through them within 3 months.. unfortunately we didn’t have any luck and we had to pay to hire someone else to fix it. Took them 3 months to process a sublet request. I really don’t want to waste my time to write reviews but I just want you to think twice/three/100 times before you decide to deal with this company.

Went to a showing run by Abbey Rentals and at the end they told us they were only considering applications who e-transferred last month's rent ($2300) to be considered and that they would e-transfer it back if we weren't chosen. Seems sketchy at best and illegal at worst.

I am glad I didn't just go by the reviews here on Google. I assume these people have to be disgruntled for one reason or another but my experience with Abbey Rentals has been nothing but professional. Communication with them has been easy and quick and when something does break or go wrong, they are quick and friendly when fixing. I don't think any rental company is perfect but I am very pleased so far with Abbey.

Very disappointed with how the scheduling of my viewing was handled. I was inquiring about a pet friendly rental, but it took the agent genuinely, without exaggeration, twelve emails over two days to notice that I mentioned we have four cats (which was apparently too many, despite being within local bylaws for a three adult household) in the questionnaire she'd sent me.Had any kind of limit been discussed, or we been informed after I mentioned it initially, I wouldn't be so frustrated. I understand that four cats is a lot of pets. However, I was informed the *same day* as my schedule viewing, when I would have had to drive an hour both ways to attend. I also had to book off work for this.I don't know if they're spreading themselves too thin by listing on multiple websites (as the agent was also confused for a time over which rental we were discussing) or are just overworked, but the result was days of wasted effort, a ruined sleep schedule, unnecessary time off work, and suddenly learning I have one less option that marketed itself as pet friendly with zero limitations.