Custom Carpet Centers

Love my new carpet!!Had a great experience with Custom Carpet.From the first trip to the Niagara Falls NY storewith Ron ( sales manager) Ron was informativeand very professional. Ron made the process easier to chose the best carpet for us. The installers were professional, and fast. I highly recommend Custom Carpet to anyone looking for good carpet at a great price. Thank you Ron!!

I love the experience of walking into the Niagara Falls Custom Carpet Center Store. I am greeted cordially by the wonderful Manager they have running this store. The Manager (Ron Emerson) when i inquired about the size, quality, effectiveness and longevity of the many different carpet displays that were available in this store, he had no problem answering each and every one of my questions with the knowledge and professionalism unforseen in this day and age.

My husband and I were first time DIYers for flooring. Going to Custom Carpet Center was a fantastic experience for us from the very start- all thanks to the store manager, Ron. When picking out flooring for our living room and surrounding rooms, he demonstrated differences between various product types and lines- including installing and durability pros and cons. He referred us to apps that would help us visualize different flooring in our home, and called the installers to get specific tips for us for when we were gearing up to do the install. He worked with us on price matching, and the whole while I felt like he had our best interests at heart- not something we experienced at the other flooring stores we stopped at. Even if the product is not something they stock in the store (in samples, etc.), they'll get it for you. Our floor has been great since we installed it a couple months ago- as we've got a lot of remodeling going on, it's really put the durability to the test! Now that we're remodeling our kitchen I went back and ordered flooring again with Ron- again an excellent experience.

I am very happy with the vinyl plank floor I bought and had installed through Custom Carpets. At my initial visit, the manager Ron Emerson was very knowledgeable and helped me chose the right material for what I wanted. He kept me posted at every step of the way. The installation was professional and well done. Prices seemed pretty reasonable too.

Working with Ron was a great experience. My wife and I visited the Niagara Falls store multiple times looking for luxury vinyl flooring for our kitchen/living room. Ron was very knowledgeable and assisted us greatly through the process. We settled on Kardean luxury vinyl plank and are extremely happy. I would highly recommend shopping at this store.

They installed beautiful carpeting Oct 2020 and vinyl flooring in Aug 2022. Sales persons and installers were polite, informative and knowledgeable. Will do more projects with Custom Capet Centers.

Ron was very helpful with our purchase of our new carpet . He also helped us with a problem we had with the transition between our livingroom and kitchen. We highly recommend Custom Carpet Centers, Niagara Falls Store

I read reviews on the Niagara Falls location and the great service the manager, Ron provided and I wasn't disappointed. The selection and transaction process was very easy. I hope the installation experiance goes as smoothly.

Manager Ron is great to work with. Finished bathroom floor looks wonderful. Two reasons this is not a 5 star review. 1. It look awhile before the installation could occur after payment was made. 2. Incorrect product was provided the first time around which made for an inconvenience; I’m waiting for refund for return of unopened box of product. I’ll be completely satisfied when that happens in two weeks!

Very easy to work with. No high pressure and knows the products. Was very impressed.