Motion (formerly Motion Specialties)

Motion carries everything you can think of in terms of mobility, accessibility and personal care products. Service, parts and rentals are all provided. Very helpful and knowledable staff. Really appreciate the recent call from Michelle to let me know about a service call from my dad's care facility. Since he owns his lift, and Michelle thought of this when the call came in, I was able to get involved and expedite their request saving time and money. She went above and beyond which was so appreciated! Motion has taken all possible precautions at their store with regard to COVID so I had no concerns about going their.

My parents and I drove around to 4 stores that sell walkers. We were looking specifically looking for the new white Nexxus III Rollator. For starts, the store is beautiful. Roomy, spacious, well laid out, very inviting. The staff were friendly. And we found that their prices were the best. And... they have my mom a seniors discount. We were more than satisfied. Now both my parents have walkers. They fold with ease and are light!

Absolutely terrible.They bent the frame on my manual chair, told me it wouldn't be an issue (even though at the time it was under warranty and could have been replaced). A few months later, because of the bend, the castors were fluttering constantly to the point of my chair being unsafe. They sent up service people a week later who then put on bearings that were the wrong size, bent the frame more severely, and left me with a wheelchair that was so unsafe I was housebound until I had another company come provide actual repairs. Then, a few months ago they sent me a bill for breaking my chair. I'll be taking them to small claims court. They are a predatory business who really only care about their ability to cash in on government contracts for services on wheelchairs. Disabled folks, especially those with active lifestyles who need their mobility equipment to work: DO NOT ASK THESE PEOPLE FOR HELP.Also, I'm not alone. A friend of mine who has his contract and warranty on his power chair with Motion went over a YEAR before they completed a simple repair on his hand toggle. It's just an absolutely disgusting company. They do not care about disabled people, they care about controlling the market we have to shop within for our equipment.It's a shame, when they were a small shop - they were incredible. I switched to them because the team they had 10 years ago was possibly the best I'd had. Now... I just think everyone should avoid at all costs.

I dealt with David over the phone to get a scooter for my brother. I am very pleased with his knowledge & service.

Until they Took over Medi-Chair they use to be trusted in Power Chairs. Now All I would buy here is non electrical, cane parts and walkers. Been fighting for about 6 years with my Power Wheelchair and like Medi-Chair I have a lemon and they can not admit to that. Instead they want to make money off me and make me frustrated.I been contacting Motion for the past 2 days to get my wheelchair repaired and it is like no one seem interested in helping. I am at a loss if the repair department is not interested in repairing my chair that was purchased through their company who do I go get it repair by??

My experience dealing with this company was excellent and the service was above board will definitely recommend this company to my friends

Very enjoyable shopping experience yesterday at Motion, purchased an Evolution Walker from Dave, thrilled with it and the service and staff. Highly recommend them .

Dave Langrish was extremely helpful, and give us excellent advice. I would highly recommend him to others. Thanks Dave for your care.

Unbelievably incredible service from Dave at the Nanaimo branch of Motion! Our Mom was discharged from hospital this afternoon, and late in the day, discovered that the one-handed walker that was on hand was just too heavy for her arthritic hands to pick up. We called Dave, it was at the end of the day, yet he personally searched inventory for a special lightweight walker, and managed to find one! Then he personally drove it to my mom’s residence, and made sure it was perfectly adjusted for her. He checked her other rehab support devices to make sure she was good to go.Dave came to the rescue with his timely assistance and even more importantly, gave my mom and the family peace of mind - she could now be mobile in case of any emergencies.Talk about “above and beyond” service! This man CARES! We say he’s an Angel! Thank you, Dave, and thank you, Motion!You treated OUR mom like she was YOUR mom!

Rapid and great service! We needed a stairlift ASAP. Tyler and Bob showed up within 1 hour of my initial phone call. The stairlift was installed the next morning on Dec 23. Friendly, efficient and thorough service. Can't thank these guys enough. The stairlift is top quality.