Great Mountain Ginseng 大山行

Worse customer service ever !!! The older staff was extremely rude to my pregnant wife because we were not interested in the more expense items she wanted to sell us. She was not bother to educate us and even mocked us that you should be more prepared when you come to the store". This is absolutely ridiculous. There are no price tags and no info written om the items. So asking questions is a must ! I saw so many comments on the horrible customer service and yet nothing was done by the management. This needs to seen by the senior management team to seriously fit the issue. Treating people with respect is the least courtesy anyone should possess not to mention for the first line customer staff. Do something please !!"

Worst customer service ever, especially the “store manager”. They talks so much and rushing you to make decision all the time.. always about extra charges, even requested for extra boxes. What is the cost of the box compare you have already spent hundreds ?! Also, they charged for Vincity card replacement which should not be a charge!!! Really bad experience with this store and will never ever go back or recommend anybody to go!

Registered for their rewards program last year and got a text message last week that I could get a box of ginseng candy for free for my birthday! Staff were very helpful in processing the coupon and giving me the gift, 謝謝您!

Extremely rude service. This is not the first time coming here either, I've visited this store 4-5 times and every time the customer service progressively becomes worse and worse. I'm not sure about other locations but this one does not display any prices on the shelf or on the products making it very inconvenient. The most recent visit, I had asked if they carried a specific product but instead of responding they don't know what the product is or even making an effort to understand what I was asking for they responded I normally buy all my stuff from here

Horrible service. The salesperson became indifferent immediately when she knew I only want some low price Ginseng instead of those most expensive stuff. All they care is if you are going to buy some premium products. Otherwise they just want you to leave the store ASAP.

My wife loves going here, staff very friendly and helpful!

We came all the way here to buy this Lo Han Kuo" (see photo attached) and obviously we picked up what we wanted to go. The wife asked lady at the counter how much and she wouldn't reply. When My wife pulled out a $20- bill

The lady there is really really rude. We will not go there again and also will tell our friends the worst customer service.i would like to tell the people who want to go there, we should not go to a store not treating people as people.We went their to buy some ginseng for soup, the staff just recommended the expensive one. when we said we want some cheaper one, she started to be impatient and unfriendly. looks like if we do not but the expensive thing, we are not worth the respect. actually this time we has the need for soup, but next time maybe we will buy something else. but the attitude there make us disappointed. we will never ever go this store again because of no respect.

Excellent service, knowledgeable specialist, reliable quality, great price with lovely gifts, bought a lot from them and recommend to friends all the time. Love this store!