Structube

I went in to find ottomans for a client. Alexandra helped me and understood perfectly what I was looking for. She showed me around and was excellent and knowledgeable. Best customer service I've had by a sales associate at a structube

The store is not huge like other big furniture stores but yet carry modern, simple, sleek and elegant designs which cater to young and old alike. Store has some nice modern looking designs for Beds, Coffee tables, Sofas and Dining tables. All are priced reasonably and won’t cut deep into your pockets. If you’re in the market to add a beautiful piece of furniture to your home, be sure to come here and checkout. Staff also seemed friendlier and ready to answer any questions. They offer free delivery over $299 to much of GTA. Moreover the store is surrounded by nice restaurants so one can come to eat and as well pay a visit to Structube.

I have had the worst experience here. I was given an “estimate” for my order telling me that I would have my order by mid May, I called at the end of May and was told that it has been pushed to end of June, now it’s the end of June and they are telling me I have to wait until the beginning of July and that even that is an estimate. I was promised at the store when I made my purchase that by this time I should have my order, I have my family coming to stay with me all the way from Iran and I still do not have my order. To make the matter worse I asked to talk to the manager and all she told me was that if you are unsatisfied you can cancel your order in a rude manner. This is absolutely the the worst experience I’ve ever had with any company. Do not trust the estimates! It is very sad because I purchased my other furniture from the Richmond hill store of structube and they had an absolutely amazing customer service unlike here.

In January I ordered the Kanji chair in teak to go along with the same chair, in the same colour I purchased in the summer. Structube delivered the chair to me in the walnut finish. I called and setup a return. Structube is forcing me to pay for the return to the tune of $78. The several customer service reps I have interacted with insist they sent me the teak finish. The box does have the order sku number for teak, but the chair in the box is walnut. Anyway, I have no choice to pay for the return so that I can recoup the rest of the money. This is a company that does not do the right thing.

Lovely furniture and great prices

The manager there is horrible. Everyone working at this location is friendly except him. First time I went there he was rude, I didn't leave a bad review at first since I thought he might've had a very bad day. Today I went and spent a few hundred dollars on my condo furniture, he gave us the same attitude, didn't even say hi or acknowledge our presence. When I asked him questions he answered in a rude and ridiculous manner as if he was mocking me. Luckily another employee was patient and friendly enough to us. As a manager, your job is to keep a happy smiling face to your customers, not to give them a horrible attitude! I believe his name was Kevin. If the top management is reading this comment, please, do not ever give such people management positions.

Structube is a great furniture store that offers modern options at reasonable prices. They have a wide selection of furniture pieces, from couches and chairs to beds and tables, that come in a variety of styles and colors. Their products are designed to fit any budget, making it easy to find something that fits your needs and tastes.Structube stands out from other furniture stores with its innovative approach to design. They use the latest materials and technologies to create pieces that are both stylish and functional. They also offer custom options, allowing customers to create their own unique pieces. This makes it easy to create a space that reflects your personal style.Overall, Structube is a great choice for anyone looking for modern furniture at a reasonable price. Their innovative designs and custom options make it easy to find something that fits your needs and tastes. With their wide selection and great prices, it's no wonder Structube is becoming one of the most popular furniture stores around.

Purchased a Victor sectional! First of all, when I went to the store, nobody came up to me to assist me and second of all when delivery was done the two huge couch boxes, which obviously are bigger than the couch are left with the consumer. I find very rude as a lot of people live in condos and where do they expect us to take it. They did not offer any support and taking it out of the box and just left! Why wouldn’t the company when someone spends $3100 on a couch even offer that??

I am normally very pleased with Structube but I had some issues with this location in particular. We had to wait in line for over 20 minutes because there was NO staff at the front counter. The line got increasingly long and staff were simply nowhere to be found. In addition, the store limit is a maximum of 15 people, which is even stated on the front door! However, I was able to count just over 30. The person monitoring the front door kept letting people in even though the store was getting extremely pact. It became increasingly difficult to maintain the 2 meters distance! A staff member named Rob was the only person who came out and helped us. He was very friendly and if it were not for him, I would be giving this experience a 1 star.