Johnson's True Value Hardware

Johnson’s True Value has 8, 1-star reviews.6 of them, including mine, are poor reviews of the small engine repair group. Unfortunately the rating of the entire store is affected due to that group owning 75% of the total 1-star reviews.I left messages for Dave and Vera asking to discuss this issue with me.They declined.The round, bearded, dark haired guy in the small engine repair group lets his fragile little feel bads interfere with his ability to make good decisions. He is likely responsible for all 6 bad reviews and is definitely costing the store money by putting his selfish and childish needs ahead of the customers’.He becomes quickly angered and, like a sophomoric cheerleader, goes into a hissy fit when his lack of knowledge is exposed. He refuses to further assist the customer and immediately runs off to his safe space leaving the customer alone…who came into the store intentionally to exchange MONEY for goods or services...the entire reason any business exists.How embarrassing for Johnson’s True Value that a person who puts his own fragile feelings over his employer’s success is even allowed to work there.This is the third time this person has given me attitude and caused me to leave and spend my money elsewhere.I bought all my small engine products from Johnson’s trying to help out by keeping our money local. It’s repair group was a big reason.Now I just buy parts online and do my own repairs. Today’s small gas engines require little intellect to understand.If a person must expect getting attitude and grief from staff, it’s easier to spend money somewhere else …with friendly staff who actually wants to be helpful.I will certainly rethink buying anything at Johnson’s True Value that might require counting on the small engine repair group for help. It has proven its inability to be helpful by owning 75% of the store’s 1-star reviews.

My family and I have been shopping here for decades. Usually find what we need but the employees will help you if needed. Always friendly crew.

Aplogies for the long story. I have been a customer of Johnson's since moving to this area, that is until today. I purchased a Husqvarna chainsaw a few months ago. My bar sprocket froze up and I bought another HV Xforce bar from them a couple of months later. Then the sprocket on the new bar froze up within 2 months and maybe 6 cutting sessions. I took it back and a nice lady exchanged it for me for another one. Well, you guessed it about 2 months later and the sprocket froze again. I took the $50 bar back today and the man in parts and repairs said it was pinched and that is what siezed it. It was not. I told him I was cutting super soft wood, first 3 cuts of the day. Then he said it was not getting oil. I told him each day I use it I fill the oil. He said it must be leaking out then. I keep the saw on a wood counter at home and there is not one spot of oil there. The saw does not leak. I asked him what do we need to do. He said I will have to talk to the manager who may do something. I wanted them to help me fix it. Or get me even another brand. I just wanted a working bar. He called the manager and said, well she just passed the buck to the owner. He called the owner, hung up, turned to me and said no warranty on bars". I walked out leaving the hunk of junk behind. I went to Tractor Supply and they told me theirs had a lifetime warranty.... sold. So I will now be shopping elsewhere. These guys used to figure out a way to fix or educate on what they sell. Now it's just buyer beware. Honestly I can get that sort of transaction from a large chain or online. In fact those companies now stand behind a sale the way Johnson's used to. Sad day for me and for them. I used to shop there often and am in the market for a zero turn radius mower and a Generac generator that we saw on their floor

I ordered an Echo string trimmer through Johnson's True Value cause the one I wanted was not in stock. I ordered it on May 29th. They said it would be ready for me to pick up in a week. It is now June 23rd. I called and they said it would be another week or so. It has been almost a month and my mowing business is not as sufficient without a string trimmer. Will be going to Ace Hardware in Calais from now on.

Excellent service very knowledgeable friendly employees 5 stars all the Way!!

Our favorite place to shop in Calais. Everyone is super friendly and helpful and they have everything you need.

Can't really get any better than Johnson's! They have everything! Service can be amazing or a little slow. So, don't plan to be in a hurry if you're looking for something special and don't know how to find it on your own.

I have enjoyed working in the Johnson’s True Value. The employees are well educated on the products and are very helpful

Normally have what you need. But the prices are crazy high for most things. I'm talking 20 to 30$ more then what the sale price should be. But the people are nice and if it's something you really need and can't wait then I guess it's the place to go but if it's something you can wait to get them order online and save yourself quite a bit.