Roots
56 Reviews
- Wednesday10 AM–6 PM
- Thursday10 AM–6 PM
- Friday10 AM–6 PM
- Saturday10 AM–6 PM
- Sunday10 AM–6 PM
- Monday10 AM–6 PM
- Tuesday10 AM–6 PM
About the Business
Sites-RootsCA-Site | Roots Storefront
Contacts
Call Us
+19059886211
221 Glendale Ave Unit 89, St. Catharines, ON L2T 2K9
Hours
- Wednesday10 AM–6 PM
- Thursday10 AM–6 PM
- Friday10 AM–6 PM
- Saturday10 AM–6 PM
- Sunday10 AM–6 PM
- Monday10 AM–6 PM
- Tuesday10 AM–6 PM
Features
- Delivery
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
- Debit cards
- NFC mobile payments
- Credit cards
- In-store shopping
- Curbside pickup
Recommended Reviews
Allye
16.10.2023
Roots
There should be zero stars for places with service like this. I have always adored roots but this specific location is terrible and extremely disappointing. I went here today and received NO welcoming or polite customer service here. As soon as me and my friend entered this store there was loud and obnoxious laughing along with chatter. There were no acknowledgement besides dirty looks and rude stares. They did not say one word to us and were too busy talking about their personal lives. I am very disappointed and disgusted. If this is not fixed I will never enter this location again and share around that this place is disgusting.
Natalie Barenboum
08.10.2023
Roots
Absolutely mean service,just tried to exchange size,size is wrong because XS is like Large!The cashier Megan refused even before I finished saying my concern.When I asked Customer service phone number, they gave me wrong number, unbelievable.Never buying there again and I will share my experience definitely
hannah taylor
09.09.2023
Roots
Management was rude and snippy about my situation. I expected better quality for the price I paid and some kind of accommodation for the inconvenience of the situation. The staff was not helpful or knowledgeable by any means. Won’t be back to this location.
kay schultz
02.09.2023
Roots
Had to go to two different stores, but staff very nice and helpful, was surprised at limited sizing at Pen Center store, but was a gift so had to suck it up, really pricey but good quality
DOUGLAS LYNCH
31.07.2023
Roots
Great service and new jacket fits nice .Friendly service and they gave you a chance to look around , helpful when needed .Root’s quality and water repellant as crapy weather is coming .
Leya Burns
25.07.2023
Roots
One of the managers called my friend a liar when multiple witnesses (friends went with her) heard exactly what both my friend and manager said. Casey was rude and unhelpful when trying to fix a purse that broke within 3 months. Horrible store and customer service.
Melissa Harker
24.07.2023
Roots
My husband and I were at the Pen Centre Roots store today and Jen was very helpful.
C K
24.07.2023
Roots
The price jump from here to the outlet strip on Lundy lane is just ridiculous. Also a little salty how 95% of roots merchandise is made in China instead of Canada and they still have the balls to charge 130 bucks a sweater.
J G
20.07.2023
Roots
Before I say anything, the young lady in the glasses is a sweetheart and this post is not about her. I walked in here around noon and was browsing not even for 30 seconds when one of the ladies standing at the counter said, are you looking for something?". There were a few other people around and she wasn't even near me so I wasn't sure she was talking to me but I looked over to her and asked her to repeat herself so she said
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221 Glendale Ave Unit 89, St. Catharines, ON L2T 2K9
Roots