Jefferson Homes Wickerson Hills

We built our house with Jefferson homes but we had a few issues so Max Huezo the service manager took care of these issues in a professional way and he was very helpful. He also responds very quick to anything I neededWe are very happy with the overall results and would like to thank him for his work

As we are nearing the end of our new build journey with Jefferson Homes, we would like to send a special shout out to our current service manager Max Huezo. We are so grateful to have him see us through to the end. He has been able to address all the final details with a very professional, caring and genuine manner. He has taken on the last issues of our home build as if this were his own home. He is such a wonderful asset to the company. Max, if you read this, thank you so much! Your enthusiasm, motivation and drive are so uplifting. We have very much appreciated your support and effort!

We love our Jefferson home. We moved in late 2021. Admittedly, there were delays to fixing items on our PDI and 30 day list due to the pandemic. However things turned around when Max the new service manager joined in mid 2022. We have absolutely LOVED working together with Max, he has been such a pleasure to work with as the Jefferson Service Manager. He has helped resolve many of our 30 day items on the list in a timely manner and that's why we only have a few items left on the list.He has made our experience with Jefferson Homes - 1000% better in the past few weeks after the delays due to the pandemic and since the last service manager departed Jefferson earlier this year. A shout out to Barry, Chris and Jessica too - thank you for helping us out in the early days for our open PDI issues. We look forward to the continued collaboration with Jefferson and Max to close out our 30 day and 1 year lists in 2023! Thanks again!!

Initially after purchasing our home, there were several, (albeit small and minor) defects that needed addressing. This is common with all new builds, and, as we have previously built new homes in the past, was expected.At the beginning, shortly after taking possession, there was very little communication and/or work being accomplished. We felt like our issues weren't getting attended to at all. However, we are very patient and understanding individuals, and understood the delay due to the impact of COVID.Everything completely changed once Jefferson Homes hired Max into their fold; the communication has been amazing, and our issues are finally getting addressed. He is exceptionally professional, easy to communicate and deal with, and keeps you in the loop. I think it's exceptionally clear how much he cares about all of us home owners and really puts himself in our shoes when addressing problems. I really really feel like things are getting accomplished, and truly feel that this is largely due to Max's care and compassion. He very simply puts the customer first. We've had him working at our home before 8:30am and have had him continue to work past 6:30pm on several occasions. If Jefferson Homes could hire multiple Max's, they would be doing themselves a big favour.One more shout-out - after the inner part of our house was touched-up, Max sent out a professional cleaner, Ana. Believe me when I say this, she is the best cleaner you have ever (and will ever) see in your entire life. Our house was absolutely immaculate; I dare say it was cleaner than any house I have ever lived in. She really went the extra mile, and cleaned every nook and cranny in our home.

Great experience overall with our new home, since Max Huezo the Service Manager took charge he has been nothing but professional, prompt and responsible making sure everything that was outlined got fixed on a timely manner. He made the difference once he took over, making sure we got the best service every time someone was working on our home. If you want things properly done and on time, make sure you get Max.

I would like to thank your company personnel at the customer services division and specially the head of the department Mr. Phil Gonzalez for their excellent support. Your service manager, Max Huezo took care of all my queries in a jiffy.Please accept my gratitude towards Mr. Max Huezo and your service staff for their speedy and efficient services.

Overall, my wife and I are pleased with Jefferson Homes. Our first interaction with the team was with Ryan and Kate from the operations side. Before we took possession, they walked us through everything we needed to know and were great at answering all of our questions. They were also able to accommodate our request to move into the home a week earlier. Once we were in, we were thankful to Chris our site supervisor who was very responsive and proactive and helping work through any PDI items and many other items that came up. Max Huezo, Service Manager for Jefferson Homes was very methodical in working through and completing ALL of the items on our 30 day Tarion list. Max communicated well with us throughout the entire process and even took care of a few items we forgot to include on the 30 day form. We really appreciated Max’s attention to detail and thoughtfulness to ensure we were pleased with everything before signing off. I would recommend Jefferson Homes.

We built our home a couple years ago at the height of the pandemic. The build was a bit frustrating and ended in a house with some minor issues .. The builder went through a few service managers who were not responsive and unable to address my issues in a proficient manner. They have hired a new service manager, Max, who was able to address the issues we had. With any new build (especially nowadays) you will come to find some imperfections. I’m glad they hired Max as he seems to actually care about the client’s satisfaction in the end. It’s in the company’s best interest to keep their good staff happy and I hope this is the case.

We have been living in our home for over a year and there were issues that were from our 30 day inspection that still hadn’t been resolved. But since Max Huezo took over as Service Manager for Jefferson Homes, all our issues were taken care of in a timely and professional manner. We are very happy with the end results in our beautiful home. Thank you Max and Jefferson Homes.

The overall experience was good! The house was delivered on time and most of the house work was completed. We had a list of uncompleted work between the builder and their vendors. They did identify the uncompleted work and they provided the right people to provide resolution but their communication was slow and the amount of time it took was long (weeks/months depending on the issue).Note: I really want to single out Max (new project manager) who since his recent arrival managed to complete all our outstanding issues and was very prompt and resourceful and with clear communication.Thank you Max and Jefferson Homes! We love our new home :)